Team Lead, Operations at Rent the Runway

| Greater NYC Area
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Overview

The Team Lead is responsible for managing workflow assignments in a  specific department within a fulfillment and distribution environment. They assist management with safety, production, cost and quality all while driving a positive employee experience.  A Team Lead is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises. 


Responsibilities

  • Maintain strong working knowledge of all processes and policies 
  • Assist Operations Managers with the assignment of daily work responsibilities including allocating labor, leading shift start-up meetings and communicating with other departments
  • Quickly recognize, diagnose and solve workflow challenges for associates and partner with leadership to resolve issues as needed
  • Actively lead with safety, production, cost and quality at the forefront of all decision making
  • Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback in a training capacity, not disciplinary discussion)
  • Communicate cross-departmentally 
  • Implement and monitor continuous improvement processes for the team 
  • Manage, coordinate and track daily attendance and break periods 
  • Track and report labor hours and UPH
  • Verify SOP/PMV compliance for assigned department and ensure work stations are kept neat, clean and organized
  • Continue the onboarding process and ramp-up period post training
  • Be comfortable speaking in front of groups of all sizes
  • Support teams through change and embrace continuous improvement
  • Partner with trainers and leadership to maintain and apply learning tools
  • Communicate feedback to better the operation and the employee experience
  • Communicate and cooperate with team members and leadership
  • Enforce safety guidelines, cleanliness and security standards
  • Take on additional duties as assigned by leadership
  • Proficient in warehouse management software

Qualifications

  • Education beyond high school and prior experience leading teams is a plus
  • Have a positive, ‘can-do” attitude and excellent interpersonal skills
  • Ability to work flex shifts, hours, nights and weekends as the business dictates
  • Strong written and verbal communication; bilingual in Spanish is a plus
  • Intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
  • Forward thinkers with the ability to articulate point of view and improve processes 
  • Enforce safety guidelines, cleanliness and security standards
  • Ability to quickly recognize, diagnose and solve for challenges and workflow for associates in partnership with leadership
  • Must operate with a sense of urgency  and have attention to detail 
  • Align with the company's core values to ensure a world class customer experience
  • Ability to lift a maximum of 50 lbs based on needs of the role
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • MySQLLanguages
    • Node.jsLanguages
    • LinuxLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PlayFrameworks
    • DropWizardFrameworks
    • Sinatra RubyFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • Microsoft DynamicsCRM
    • SailThruEmail

Location

345 Hudson Street , New York , NY 10014

What are Rent the Runway Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Online course subscriptions available
Customized development tracks
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