Team Lead, Solutions Operations at Datadog

| Greater NYC Area
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About Us:

Datadog is a best-in-class SaaS business, delivering a rare combination of growth, profitability, and stock market appreciation. Built by engineers, for engineers, our monitoring and security platform is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops, and Security teams globally. Come join the team for an exciting opportunity to learn from top-level leaders and colleagues and grow alongside the company as we rapidly expand. 


The Team:

Technical Solutions are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Technical Solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. 

 

The Opportunity:

Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will be part of a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog. As part of the Solutions Operations Engineering team, you will use your various skills to support the global Technical Solutions team, building and maintaining our internal tooling and workflows.

 

You Will:

  • Manage, develop, and mentor a fast-paced team of Solutions Operations Engineers.
  • Partner with Solutions Operations leadership on macro-level/ team initiatives.
  • Partner with Technical Solutions leadership and other various internal teams to implement workflows, from planning to deployment, supporting the growth of Technical Solutions.
  • Support, maintain, and expand several SaaS platforms (Zendesk, JIRA, etc.) allowing Technical Solutions to focus on delivering the best customer experience.
  • Lead and participate in Technical Solutions training sessions for new tools and/or workflows.

 

 You Are:

  • Passionate about people management and/or mentorship with previous experience leading a team.
  • A project manager interested in problem solving and you enjoy automating processes.
  • Experienced using Zendesk, Jira, or similar software.
  • Self-motivated, detail-oriented, and have a desire for continuous learning.
  • A critical thinker who defaults to a client-centric approach.
  • A thorough and effective communicator and you pride yourself on your meticulous documentation.

 

 Bonus Points:

  • CS or Engineering majors.
  • You have Project Management experience at a growing SaaS company with a strong track record in managing complex projects.

Why You Should Apply:

  • Generous and competitive global and US benefits
  • New hire stock equity (RSUs) and employee stock purchase plan
  • Continuous career development and pathing opportunities
  • Product training to develop an in-depth understanding of our product and space
  • Best in breed onboarding
  • Internal mentor and buddy program cross-departmentally
  • Friendly and inclusive workplace culture

#LI-AJ1

 

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

 

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

We are located in the New York Times building and 5-min walk away from Times Square. The 42 St Port Authority Bus Terminal is right across the street, providing a highly accessible transportation network.

An Insider's view of Datadog

What's something quirky about your company?

Although I work on a frontend team, I enjoy tuning into both wins and learnings from all parts of the stack across the company. There are so many places to learn in addition to my main job, from email digests of "performance wins" to lunch and learn talks on technical considerations when building an emulator for classic video game consoles.

Cameron

Senior Software Engineer

What does your typical day look like?

My day starts with checking out new feature releases, reading team threads & reviewing my calendar. Around midday I hit my stride writing up investigative notes & follow up on each case I tackle. I also help my teammates in their investigations! My goal for the day is ensuring all cases are accounted for & that I'm always learning something new.

Daniela

Senior Solutions Engineer

How does the company support your career growth?

Datadog has supplied me the tools to successfully learn & grow within the company. I'm incessantly challenged & continue to be rewarded for my hard work through multiple promotions in my tenure. I started as a Solutions Engineer, was promoted to a Sales Engineer, and am now embedding with the Product Management team. The opportunities are endless.

LJ

Sales Engineer

How do your team's ideas influence the company's direction?

We are building a planet scale multi-cloud streaming telemetry platform. Not just for observability, but eventually for any and all business data. Building that involves tackling any number of engineering challenges no-one has tackled before, innovating along the way. Our engineers don't just influence the company's direction, they shape it.

Ian

Senior Vice President, Engineering

How has your career grown since starting at the company?

I joined Datadog as a Product Manager for a specific part of the platform 3 years ago. I’ve since then grown into a senior role, managing other product managers and owning several parts of the product roadmap. I’ve been given real growth opportunities, all while feeling supported and encouraged to develop my leadership and product skills.

Wissal

Senior Product Manager

What are Datadog Perks + Benefits

Datadog Benefits Overview

Datadog employees work hard to support our users—whether it's developing new, cutting-edge features or helping users master our platform. In turn, we strive to provide competitive benefits that allow our employees to live happy, healthy and fulfilled lives.

Check out our offerings for family planning, financial growth, personal development and more at https://www.datadoghq.com/us-benefits/

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We partner with LifeLabs to bring Behaviors of Inclusion and Inclusion in Action workshops to every employee.
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
We partner with external diversity job boards and partners to attract top talent. All interviewers go through interview training to reduce bias during the interview process.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
In addition to pet insurance, we also offer pet adoption assistance for employees adding a furry friend to their growing family.
Wellness Programs
Your health is a priority. We reimburse a percentage of qualified fitness and health oriented expenses for you, your spouse or domestic partner, and dependents under 18.
Mental Health Benefits
We understand that without help, navigating mental health care benefits can be difficult. We partner with Spring Health to ensure you have resources that are convenient, user-friendly, & confidential.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Benefit coming in 2022
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
While remote, Datadog is sponsoring various remote family events to help those with children at home. We host puppet shows, language classes, dance parties, and more!
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We promote a healthy work life balance by giving employees the opportunity to take the time off they need.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
We have a casual dress code and don't require you to wear business casual - unless that is what you feel most comfortable in!
Commuter Benefits
Datadog offers pre-tax commuter benefits for employees.
Company Outings
We pride ourselves on our fun company outings and creating an outside environment for all teams to interact with each other!
Game Room
Our game room includes a variety of entertainment options to wind down with coworkers.
Stocked Kitchen
Fully stocked kitchen with unlimited amount of snacks, coffee, and great variation of drinks.
Some Meals Provided
Catered lunches 3 times a week from local restaurants in the area!
Happy Hours
Happy hours are hosted once per week.
Fitness Subsidies
We work with nearby gyms and have fitness reimbursement benefits for a wide range of services and activities. While remote due to COVID-19, we have begun free virtual fitness classes.
Home Office Stipend for Remote Employees
We offer permanently remote employees benefits to ensure they are set up for success at home. Additionally, we currently offer benefits for temporary remote employees due to COVID-19.
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program begins day 1 of your employment with us and will evolve throughout your career at Datadog.
Time allotted for learning
We encourage our employees to set aside time for learning through the various learning platforms offered. We also offer an annual Learning Week, which our Talent Development team runs.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

At Datadog, we work to evolve the benefits we offer based on feedback from our employees annually. Our employees are at the core of our company and we strive to continually make them feel supported in every facet!

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