ABOUT VTS

VTS is changing the way that commercial real estate (CRE) is done - disrupting a $15 trillion dollar industry by becoming the modern operating system for CRE. We invented the category of leasing and asset management, which allows landlords and brokers to manage their entire leasing process to maximize revenue and performance. Our success shows in our numbers - we’ve grown 123% annually since 2013, and today we have over 11 billion square feet of commercial space managed on VTS, and we’ve expanded to ~200 employees globally. It’s an exciting time to join the VTS team as we continue to scale!

Our headquarters are in NYC, but we have hubs in other major US cities, Toronto, CA and London, UK.

Learn more at vts.com or @WeAreVTS

ABOUT THE ROLE

As a Technical Support Advisor on the VTS Support team you will work with internal teams as well as external VTS clients to solve integration-related problems and complete customization requests for clients integrating their internal accounting systems with VTS. These integrations are the engine of our core platform. Ensuring clients are continuously gaining the most out of their integrations with our platform will be one of the primary responsibilities in this role. 

You’ll also support our client-facing APIs used to send data from VTS to client databases and marketing websites. You will be the integrations & API expert and will field questions from clients and internal teams in addition to solving problems and resolving issues on a daily basis. 

WHAT YOU'LL DO

• Troubleshoot and resolve integration or API related issues for new and existing clients using SQL, Postman, Looker, XML analysis
• Be the go-to technical expert for the implementation and support teams for integration and API questions 
• Build a strong understanding of the various VTS integration methods and how to troubleshoot issues for each method
• Build a strong understanding of VTS APIs expected behavior and internal escalation paths 
• Become an expert in the internal tools that facilitate VTS integrations
• Implement client customizations using SQL and integration upgrades for new and existing customers
• Have an extensive understanding of what can and cannot be integrated to our platform or exported via our APIs
• Thoroughly vet issues and escalate to the Product and Engineering team as required

ABOUT YOU

• Analytical-thinker who enjoys solving complex problems
• Strong understanding of relational databases
• SQL proficiency
• Comfortable using APIs and analyzing XML/JSON
• LookML and Looker experience a plus
• Ability to multitask and prioritize multiple different tracks of work is a must 
• Experience using Postman for API troubleshooting a plus 
• Forward-thinker interested in solving problems the right way (no bandaids!) and raising opportunities for positive improvements to our integrations & their supporting tools
• Team player who can not only solve problems quickly but also enjoys being a valued resource that others can rely on 
• Resourceful - if you don’t know how to solve something you will do what it takes to figure it out!

We Take Care of You!

• Competitive compensation packages, including equity
• Great medical, vision, dental, and commuter benefits
• Fantastic location with easy walk to most major subway lines (Times SQ)
• Generous family policies
• Training and career development programs for everyone
• A company that embraces and celebrates diversity
• 401K plan
• Unlimited vacation policy
• Team lunches, company happy hours, ample snacks and drinks

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines.