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Technical Client Support Advisor

| Greater NYC Area
ABOUT VTS
VTS is changing the way that commercial real estate (CRE) is done - disrupting a $15 trillion dollar industry by becoming the modern operating system for CRE. We invented the category of leasing and asset management, which allows landlords and brokers to manage their entire leasing process to maximize revenue and performance. Our success shows in our numbers - we’ve grown 123% annually since 2013, and today we have over 11 billion square feet of commercial space managed on VTS, and we’ve expanded to ~200 employees globally. It’s an exciting time to join the VTS team as we continue to scale!
Our headquarters are in NYC, but we have hubs in other major US cities, Toronto, CA and London, UK.
Learn more at vts.com or @WeAreVTS
ABOUT THE ROLE
As a Technical Support Advisor on the VTS Support team you will work with internal teams as well as external VTS clients to solve integration-related problems and complete customization requests for clients integrating their internal accounting systems with VTS. These integrations are the engine of our core platform. Ensuring clients are continuously gaining the most out of their integrations with our platform will be one of the primary responsibilities in this role. 
You’ll also support our client-facing APIs used to send data from VTS to client databases and marketing websites. You will be the integrations & API expert and will field questions from clients and internal teams in addition to solving problems and resolving issues on a daily basis. 

WHAT YOU'LL DO

  • Troubleshoot and resolve integration or API related issues for new and existing clients using SQL, Postman, Looker, XML analysis
  • Be the go-to technical expert for the implementation and support teams for integration and API questions 
  • Build a strong understanding of the various VTS integration methods and how to troubleshoot issues for each method
  • Build a strong understanding of VTS APIs expected behavior and internal escalation paths 
  • Become an expert in the internal tools that facilitate VTS integrations
  • Implement client customizations using SQL and integration upgrades for new and existing customers
  • Have an extensive understanding of what can and cannot be integrated to our platform or exported via our APIs
  • Thoroughly vet issues and escalate to the Product and Engineering team as required

ABOUT YOU

  • Analytical-thinker who enjoys solving complex problems
  • Strong understanding of relational databases
  • SQL proficiency
  • Comfortable using APIs and analyzing XML/JSON
  • LookML and Looker experience a plus
  • Ability to multitask and prioritize multiple different tracks of work is a must 
  • Experience using Postman for API troubleshooting a plus 
  • Forward-thinker interested in solving problems the right way (no bandaids!) and raising opportunities for positive improvements to our integrations & their supporting tools
  • Team player who can not only solve problems quickly but also enjoys being a valued resource that others can rely on 
  • Resourceful - if you don’t know how to solve something you will do what it takes to figure it out!

We Take Care of You!

  • Competitive compensation packages, including equity
  • Great medical, vision, dental, and commuter benefits
  • Fantastic location with easy walk to most major subway lines (Times SQ)
  • Generous family policies
  • Training and career development programs for everyone
  • A company that embraces and celebrates diversity
  • 401K plan
  • Unlimited vacation policy
  • Team lunches, company happy hours, ample snacks and drinks

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All your information will be kept confidential according to EEO guidelines.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are right in Bryant Park, conveniently located between Grand Central, Penn Station, and Times Square subway stations.

An Insider's view of VTS

What are some social events your company does?

I spend a large part of my week at work, so being around great people is very important. The vibe at VTS is very friendly, and there are plenty of opportunities to share knowledge and to socialize, including brown bags, catered lunches, happy hours, team outings, and other events.

Rafael

Staff Software Engineer

How do you collaborate with other teams in the company?

I collaborate with other teams on the company when there’s a piece of code that I’m working on that relates to another topic or domain expertise, I’ll ask for help. Everyone’s really into the idea of collaborating because we know that it’ll create a better product!

Anisha

Software Engineer

How does the company support your career growth?

VTS has a culture of constant learning--the most seasoned members of our team are still humble and curious. I’m challenged daily to keep reading, trying new things, and sharing my experience. VTS brings in experts to keep us learning, and I’m given coaching and access to resources that help me grow. I feel like everyone here wants me to succeed.

Chrissy

Director, Product

How do you empower your team to be more creative?

A creative environment is critical for great marketing! The main way I try to do this is encourage everyone's ideas - and recognize that while I may have more experience, this is the first time for all of us at this company, so my job is to guide the team towards great ideas, not be the source of all of them.

Amy

Chief Marketing Officer

How do your team's ideas influence the company's direction?

This year we completely redesigned our product strategy process. Several cross-functional forums provide an avenue where anyone in the company can suggest projects and influence prioritization. Feedback on the new process has been incredibly positive. It’s helping to keep the whole company aligned on our most promising and impactful initiatives.

Niall

SVP, Engineering

What are VTS Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
VTS has an LGBTQ task force, a culture committee, and several D&I working groups and more!
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
VTS offers health club discounts!
Retirement & Stock Options Benefits
401(K)
Company Equity
VTS offers equity to every full-time employee.
Child Care & Parental Leave Benefits
Generous Parental Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.

Additional Perks + Benefits

On top of all the awesome perks listed above, VTS also offers a $1500 yearly education stipend to all full time employees. This helps support acquiring new skills, meaning the VTS team continues growing their career and broadens the set of tools we can bring to any given problem.

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