Box
New York, NY
Remote

Technical Duty Officer

Sorry, this job was removed at 7:49 a.m. (EST) on Tuesday, October 26, 2021
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WHAT IS BOX

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 97,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.

WHY BOX NEEDS YOU

Box is looking for a dynamic Technical Duty Officer to help lead our Global Technical Operations Center and support an industry-leading platform. It is the responsibility of the GTOC team to monitor, troubleshoot, and resolve issues that affect the availability and quality of the Box platform. The team is the frontline of defense in making sure our customers like GE, Pandora, Apple and Gap have a seamless experience when accessing their content on Box.

 

This is an integral job function within the GTOC that ensures the overall production site health and the performance of core customer facing journeys. This role will help maintain total site awareness, detecting metric and service deviations, monitoring changes, and proactively identifying potential issues and resolving before they escalate to customer impacting levels.

 

We are building a world class Operations Center and need the best talent possible to get us there. That's where you come in!

WHAT YOU'LL DO

  • Own live-site Incident Management from triage to resolution of customer impact.
  • Drive customer-impacting events and lead a cross-functional group of teams to quickly mitigate the problem and restore service
  • Ensure accurate, valid and timely communication to key stakeholders and business entities.
  • Operate across organizational boundaries to protect our customers, their data, and the availability of all Box services
  • Troubleshoot critical problems through applications, systems, clouds, and networks
  • Provide technical leadership and key insights to improve Box's Reliability Engineering capabilities
  • Lead daily review of planned changes; accountable for minimizing change risk
  • Contribute to  post-mortem process, driving prioritization of action items related to site reliability and resiliency
  • Lead projects to improve tools and processes related to manageability, observability, resiliency 

WHO YOU ARE

  • You are confident and comfortable communicating from the individual-contributor level up through C-level staff
  • You have a rock solid command presence and are calm and collected in stressful situations, such as a major service outage.
  • You're driven to learn new skills and technologies
  • You have 5+ years of large-scale production operations or development experience and enjoy talking reliability engineering
  • Bachelor's degree in Computer Science or Information Systems or equivalent technical field, or similar work experience in a large-scale 24/7 production environment supporting critical, real-time applications
  • Remote Friendly!

Required Skills

  • Solid grasp of Redhat/Ubuntu Linux, shell scripting
  • Experience with Bare metal, Openstack and Kubernetes platforms
  • Experience with Content Delivery Networks (Cloudflare, Akamai)
  • Experience working in virtualized environments and cloud implementations (GCP preferred, AWS)
  • Solid understanding of the TCP/IP, BGP, IP Anycast and DNS
  • Experience  with  message bus technology (Kafka, RabbitMQ, MQS)
  • Experience with relational and non-relational databases (Mysql, HBase, Elastic Search)
  • Experience with caching (Redis, Memcache)
  • Experience with service mesh technologies in a hybrid-cloud environment (Zookeeper, Smart Stack)
  • Experience with observability tools in a large scale environment (Splunk, Datadog, Wavefront, Catchpoint, ThousandEyes, Sensu, Distributed Tracing, RUM)
  • Understanding of with CI/CD pipelines
  • Outstanding interpersonal and communication skills.
  • Incident management in a large scale, high uptime environment
  • Flexibility to work shift model

BENEFITS

  • Visit this webpage to check out all of our exciting benefits: https://join.collectivehealth.com/box

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

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What are Box Perks + Benefits

Box Benefits Overview

Not only are we driving success as a cloud content management platform, to having the most talented group of 10x-ing, GSD-ing, fun-loving Boxers, we also provide the BEST benefits and perks!

Whether you're looking for traditional benefits or fun perks - Box has you covered!

* Comprehensive healthcare benefits
* Award-winning mental health, wellbeing and family support programs
* Cutting-edge behavioral health services
* Paid maternity and paternity leave
* Award-winning fertility and family forming benefits
* Equity award and an excellent Employee Stock Purchase Plan (ESPP)
* Generous time off including holidays, 5 fresh air Friday's/Mental Health Monday's, your birthday and 3 days for volunteer time!
* 4 week, 100% paid Sabatical program for Boxers with 7+ years at Box!

Beyond Healthcare
* Career Development
* Employee Resource Communities
* Fun @ Box: Happy hours, interest groups, sporting events, races and more
* Meals & Snacks: daily meal stipends while in the office and stocked micro kitchens to keep you energized
* Commuter Benefits for parking and mass transit
* Gym Membership/wellness reimbursement and incentives: Activity, nutrition & health is a priority!
* Monthly phone bill reimbursement
* Employee Assistance - support and guidance for life challenges

Culture
Volunteer in local community
Over 75% of Boxers engage in social impact --volunteering with a cause they care about. With 3 days of VTO provided to our Boxers, we’ve tracked 6,687 volunteering hours across the company last year
Partners with nonprofits
Through Box.org we've provided over $40M to nonprofits through grants, donations, and product discounts
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Day off for your birthday
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
As the world continues to evolve, Box believes in a hybrid model of work. Boxers are powering how the world works together, both in office, from home, and/or remotely.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
During Learnfest, Box offers "Overcoming Bias" training where Boxers will engage in candid peer conversations about biases, how they impact our community at Box, and what we can do to counteract them.
Diversity employee resource groups
Box has 10 Employee Resource Communities (ERCs). ERCs are employee-led affinity communities that play a vital role in supporting a culture where everyone feels a sense of belonging!
Hiring practices that promote diversity
Our hiring process is focused on bringing in a diverse slate of talent. We engage with strategic partners for sourcing, train our hiring managers through recruiting guides and courses to mitigate bias
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Box offers health care, dependent care and transportation flexible spending accounts. Boxers can set aside pre-tax dollars to pay for health care, child care and transportation expenses.
Disability insurance
Box provides employer paid short- and long-term disability coverage.
Dental insurance
Box offers a PPO dental plan. The plan covers preventative visits at 100%. Coverage toward basic and major services, as well as ortho.
Vision insurance
Box offers VSP vision plan with competitive coverage for exams, glasses, contacts.
Health insurance
Box pays 85% of premiums for all medical plans and 100% for preventative care. Various medical plans to choose from through Collective Health. Box contributes to an HSA.
Life insurance
Box offers an employer paid life insurance policy that amounts to 2x the employee's annual salary.
Wellness programs
Box offers a variety of activity, nutrition, and health challenges throughout the year.
Team workouts
Mental health benefits
Box offers employee assistance programs to provide support and guidance for their employee's during life challenges.
Transgender health care benefits
Financial & Retirement
401(K)
Box offers a 401k Retirement Plan (Roth and Pre-Tax options available).
Company equity
Employee stock purchase plan
Boxers have the opportunity to purchase Box stock at 15% discount and 24-month look-back period
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Here at Box, we care about the well-being of families. From paid parental leave and fertility and family forming benefits, Box provides an all-inclusive support system for working families.
Family medical leave
Adoption Assistance
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
To ensure Boxers can 10x both inside and outside of work, Box offers market-leading flexible time off and holidays (yes, that includes birthdays!) so Boxers can recharge when they need it.
Paid volunteer time
Box is a place where community comes first. Boxers are encouraged to give back with paid Volunteer Time Off (VTO) up to 3 days annually.
Sabbatical
Paid holidays
As well as your birthday!
Paid sick days
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Boxers can set aside pre-tax dollars for parking and mass transit through our pre-tax commuter programs.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Box offers $55 per month toward fitness memberships or classes. We also offer discounts at local health clubs and studios.
Mother's room
Professional Development Benefits
Job training & conferences
Box provides numerous training opportunities for all Boxers including LearnFest, our global learning conference
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Boxers have the opportunity to attend LearnFest, our global learning conference, where all Boxers have dedicated time to take online and live trainings related to personal and professional development
Customized development tracks
Personal development training

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