Technical Implementation Specialist

| Greater NYC Area

Working directly with the country’s largest beverage alcohol distributors, SevenFifty’s Implementation Specialists help our customers embrace innovation. Currently a team of 5, our newest colleague will join a tight-knit group of folks who crave ownership and change rather than rigid structure and micromanagement. 

If you love technology, the beverage industry, and lots of autonomy, this role is for you. Past Implementation Specialists have gone on to roles in operations, leadership, post-launch support, and project management. This person can be located in the New York area or throughout the country, working remotely, and they will report to the Senior Manager, Customer Operations, Kimberly Chabot.

Learn more below.

Have you ever gone to a New York City restaurant and ordered a bottle of wine from the Bordeaux region of France to celebrate your friend’s birthday? Or sampled a Heady Topper in Brooklyn and discussed its merits as the best beer in the country?

SevenFifty likely helped power that exchange by connecting the winemaker or brewer with the bar or restaurant. Once done by paper sample sheets, we’ve built a platform that connects the three tiers of the beverage industry (makers, distributors, buyers). We’re building a community and we’d love to have you on the team.

What you’ll do:
1. Work with our customers to define project objectives and implementation schedules.
2. Serve as the customer's main technical point of contact during and immediately after launch
3. Work closely with our Engineering and Data teams.
4. Lead ad hoc projects for our customers, including writing detailed specifications, coordinating with developers on timeline and rollout, and measuring impact.
5. Thrive in a fast-paced, low structure, ever-changing environment where you have ownership over your domain and your relationships
6. Learn the ins-and-outs of the beverage alcohol industry, including state-by-state regulations

What you'll have:
-Past experience as an implementation manager, integration specialist, etc. at a SaaS company.
-Experience with technical project management and tools such as Jira, Asana, Hubspot, and Zendesk.

-An analytical mind and a passion for problem-solving
-Excellent organizational skills, written/oral communication skills, and attention to detail
-Experience explaining technical concepts to business stakeholders and sales managers.
-Skill to juggle multiple deadlines and projects simultaneously.
-Ability to problem solve and troubleshoot issues independently and efficiently.
-A strong mastery of Excel and familiarity with databases and their structures.

We are:
...50-ish people and growing.
...former hospitality professionals and start-up veterans excited about shaping an industry.
...distributed; we work mostly remotely or in one of our New York city offices (Midtown, Flatiron, East Village).
...social! We get together for team weeks, wine tastings, and lunch n’ learn sessions.
...eaters and drinkers, who love to discuss both food and beverage.

Perks & benefits:
-Company-sponsored medical, dental, and vision via Justworks/Aetna.
-Meaningful equity in an industry-changing organization.
-Unlimited vacation to rest and recover.
-Learning opportunities (like a professional certification from WSET)
-Flexibility to work where/when you want, so long as you’re meeting your team and customer’s goals.

Our values:
1. Light the way: Inspire others with your vision for success.
2. Open the door: Ask, listen, and empower others.
3. Stir it up: Embrace experimentation and bring new ideas to life.
4. Keep the glass full: Do more than is expected, for yourself and for others.
5. Respect the craft: Commit to excellence and integrity in your work.

We are an equal opportunity employer. We value diversity. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, disability status, or socioeconomic status.

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Technology we use

  • Engineering
    • RubyLanguages
    • ReactLibraries
    • Backbone.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

We are a hybrid-remote company, working from our homes, on the road, or from our local offices in New York City.

An Insider's view of SevenFifty

What’s the vibe like in the office?

Anyone who has worked in restaurants knows that there's a specific kind of comradery, not to mention a sense of humor, that comes out of that environment. What I like about SevenFifty is that we share some of that sensibility. We work hard, we support each other, we like to have fun, and we have an appreciation for the industry we serve!

Jacob

Engineer

What projects are you most excited about?

I enjoy the consistency in my colleagues and what they teach me on a daily basis. There are always unforeseen challenges on the support side, but when you have a great team to help you, those challenges turn into things you look forward to solving. There’s always something to new to learn — that’s one of the reasons I enjoy working at SevenFifty.

Marcus

Customer Support Specialist

How has your career grown since starting at the company?

We are modernizing an antiquated industry with technology by providing efficiencies that free-up the supply chain and enhance human relationships in a $50 billion space. I am fortunate to work with people that are at the top of their respective skillset (marketing, data analysis, engineering, journalism) and have a damn good time doing it.

Melissa

Senior Director, Distributor Platform

How do you make yourself accessible to the rest of the team?

I'm one of a handful of remote workers on a team that works mostly at our headquarters, but I'm more connected to my teammates at SevenFifty than I've been to former coworkers with whom I've shared an office. I'm accessible throughout the day on slack and Zoom, and we meet monthly during all-hands + quarterly in-person at team week.

Matt

Business Development

What are SevenFifty Perks + Benefits

SevenFifty Benefits Overview

We're creating a community for our customers and colleagues and we'd love for you to join us.

We are low-ego, flexible, and we trust our team to make the right decisions for the company. We're constantly improving how we do things and welcome feedback regularly from employees.

Culture
Friends Outside of Work
Eat Lunch Together
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Health Insurance & Wellness Benefits
Dental Benefits
SevenFifty covers 100% of most dental plans offered from Aetna via JustWorks, our payroll and benefits provider.
Vision Benefits
SevenFifty covers 100% of most vision plans offered from Aetna via JustWorks, our payroll and benefits provider.
Health Insurance Benefits
SevenFifty covers 100% of most health plans for our employees, offered from Aetna via JustWorks, our payroll and benefits provider.
Team Workouts
We head out for a workout together ~ once a month, whether that be spin, pilates, or boxing.
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for the primary caretaker. Acme Co. also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
We trust our colleagues to set schedules that work for their work and their team.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
We cover an unlimited number of sick or personal days.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Wageworks via Justworks
Company Outings
Acme Co. hosts company outings Quarterly.
Stocked Kitchen
We have snacks galore – nuts, cookies, cheese, ice cream, an occasional bagel.
Some Meals Provided
We offer a catered lunch or breakfast 2-3 times each month.
Happy Hours
Happy hours are hosted Once per month.
Pet Friendly
Meet our office dog Henry!
Recreational Clubs
Bookclubs
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and Learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross Functional Training Encouraged
Promote from Within
Time Allotted for Learning
We offer a professional wine certification course via WSET.
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