Technical Operations Associate

| Greater NYC Area | Hybrid
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Redesign Health is a proud Equal Opportunity Employer – we recruit, train, compensate and promote our team members based on qualifications. We know how important it is not only to include, but to actively seek out a diversity of opinions and voices.

We want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.

Redesign Health is a healthcare innovation platform. We bring together entrepreneurs, industry experts, and investors to elevate healthcare companies that empower people to live their healthiest lives. Our first companies include Lively, Ever/Body, Vault Health, Springtide, HealthQuarters, Calibrate, Proper, and stealth ventures in payment integrity, elder care, and complex care. We’re capitalized with permanent capital from world-class institutional investors and entrepreneurs.

As our Technical Operations Associate, you will be supporting a build of Redesign Health systems at scale while being at the forefront of configuring the initial core system infrastructure for our Operating Companies.

You will report to and work with the Technical Operations Lead at our New York City headquarters.

What you'll do:

  • Responsible for administration of Redesign’s technology, systems, infrastructure, and security needs.
  • In addition to system administration and execution of our technology strategy, they will also provide hands-on support for internal users and our portfolio companies, especially during the early operationalization of new ventures.
  • Key components of this role will include maintaining and improving Redesign’s core technology platforms, managing the infrastructure to deploy and secure various devices and services across the organization, iterating and maintaining robust security policies and protocols, and supporting our portfolio companies with their various technology needs.

What you'll need:

  • Background
    • 2+ years of experience, preferably in an fast-paced environment
  • Skills
    • Troubleshooting for Windows, macOS, iOS, Android and networking
    • System admin competencies for Google Workspace, Microsoft 365, Slack, Zoom, and other popular SaaS platforms
    • Project management experience
    • Mobile device management (MDM) experience
    • Customer Focus 
    • Manages Ambiguity 
    • Optimizes Work Processes
    • Strategic Mindset

What Redesign is all about

Redesign’s mission is to elevate healthcare companies that empower people to live their healthiest lives. To give a sense of what our team is all about, these are the values that guide our work:

  • Redesign healthcare - We bring positive change to patients’ lives
  • Own the outcome - We do the work to get the job done
  • Be trusted partners - We strive to be the teammates and co-founders of choice
  • Champion diverse perspectives - We work to unlock our joint potential
  • Practice kindness - We aim to build bridges, not walls
  • Learn continuously - We focus on constantly growing as individuals and as a team

Why work with us?

We care deeply about your wellbeing. And we’ve tailored our unique benefits around your wellness.

    • Benefits for your physical wellness
      • Full medical, dental, and vision coverage with no monthly contribution options
      • Fully paid memberships to One Medical primary care & Teledoc virtual care
      • $10 a month over-the-counter medicine credit
      • Quarterly In-home house cleaning
      • Annual at-home massage on us, to relax and unwind
      • Work from home set-up stipend
    • Benefits for your financial wellness
      • 401K match
      • Student loan repayment contributions
      • Company-paid Life and AD&D insurance
      • Paid financial coach to help you meet your financial goals
    • Benefits for your mental wellness
      • Unlimited PTO
      • 2-week company-wide winter break
      • 16 week full paid parental leave
      • Spotify Premium reimbursed
      • Headspace mindfulness service
      • Annual learning stipend
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • HTMLLanguages
    • GraphQLLanguages
    • ReactLibraries
    • PostgreSQLDatabases

Location

Redesign Health, New York, NY 10003

An Insider's view of Redesign Health

What's something quirky about your company?

We have whole a slack channel dedicated to pictures of our dogs. Shout out to #redogsign_studio

Juhi

Chief of Staff

What are Redesign Health Perks + Benefits

Redesign Health Benefits Overview

We care deeply about your wellbeing. And we’ve tailored our unique benefits around your wellness. Check out some of what we offer below:

Benefits for your physical wellness:
Full medical, dental, and vision coverage for you and your dependents with affordable options to fit your needs. (Including a plan option for each with no monthly contribution)
$150 quarterly wellness stipend

Benefits for your financial wellness:
401K match
Student loan repayment contribution
Financial wellbeing stipend for services like tax preparation

Benefits for your mental wellness:
Unlimited PTO
An annual 2-week company-wide winter break
An annual 1-week company-wide summer break
Quarterly company-wide recharge days
1 month sabbatical after 4 years

Benefits for you & your family:
16 week fully paid parental leave
Maven Clinic access with $5k lifetime contributions to fertility, surrogacy, adoption and childcare services
Quarterly open-work stipend to set up your remote space with tech, snacks, and more
Life & family stipend to cover expenses like childcare, eldercare and pet care costs, home cleaning services, and meals

Culture
Volunteer in local community
At Redesign, we have two annual volunteer days with community service opportunities to bring our entire team together with the shared focus of helping underrepresented and underserved groups.
OKR operational model
Open office floor plan
Employee-led culture committees
Quarterly engagement surveys
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Subscription to Headspace meditation on us!
Wellness days
Financial & Retirement
401(K)
401(K) matching
Redesign matches 100% of your contribution up to 3% of your salary, 50% match for up to an additional 2% contribution.
Company equity
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Redesign offers 16 weeks of paid paternal leave.
Adoption Assistance
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Tuition reimbursement
Redesign offers monthly student loan repayment contributions.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
We offer a learning stipend of $1000 annually

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