About Eden Health

Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering relationship-based collaborative care. With this model, our clients have healthier workforces, increased productivity, and reduced healthcare costs. We are committed to diversity, equity, and integrity, and our teams reflect this. Our hope at Eden Health is to create an environment where each person can do the best and most important work in their careers.

What you will be doing

We are looking for a highly motivated, independent Technical Operations Specialist who wants to improve the employee experience. You will join the Technical Operations team as the dedicated role for Technical Support and Projects.

You will work to improve the employee technology experience touching every aspect from onboarding, ongoing support, and technical projects. You will partner with the Technical Operations leadership and Security Officer to improve our Security and Privacy Program, and ensure Eden Health can scale confidently.

What success looks like

• Join the Technical Operations team as an autonomous Technical Operations Specialist
• Improve employee onboarding through the use of Okta, G Suite, Jamf Pro, Atlassian, and other tools
• Ensure employee technical support needs are resolved on first touch 
• Provide employees with the tools and resources to help themselves
• Improve management platform and systems to remove chronic issues
• Work through technical projects to help improve employee experience and security measures

What you will bring

• Experience in supporting a diverse and remote employee base
• Familiarity with MacOS and ChromeOS endpoints
• Strong working knowledge of Okta, Jamf Pro, and G Suite both as a user and administrator
• Ability to work independently on technical projects
• Customer Service focused
• Strong verbal and written communication skills

Why Eden Health?

• Remote first company and culture 
• Series C Healthtech startup with a mission-driven team that's passionate about helping every person have a relationship with a trusted healthcare provider
• Competitive salary and equity compensation package
• Medical, dental, and vision insurance and commuter benefits
• Dedicated Culture Committee led by CEO
• Learning and development budgets to help you grow and bond with your team 
• Positive, inclusive, supportive culture cheering you on your journey
• Strong and quickly growing client base of America’s leading employers

Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. jsmith@edenhealth.com). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.