IT Specialist
About Eden Health
Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes; when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.
What you will be doing:
We are looking for a highly motivated, independent IT Specialist who wants to improve the employee experience. You will join the Technical Operations team as the first dedicated role for Technical Support and Projects. You will work to improve the employee technology experience touching every aspect from onboarding to ongoing support, and technical projects. You will partner with the Technical Operations Lead and Security Officer to improve our Security and Privacy Program, and ensure Eden Health can scale confidently. This role is equal parts strategic and day to day operations.
What success looks like
- Function as an autonomous IT Specialist
- Improve employee onboarding through the use of Jamf Pro, G Suite, and other tools
- Ensure employee technical support needs are resolved on the first touch
- Provide employees with the tools and resources to help themselves
- Improve systems to remove chronic or repeat issues
- Work through technical projects to help improve employee experience and security measures
What you will bring
- At least 2+ years of experience in technical support or technical operations
- Experience in supporting a diverse and remote employee base
- Familiarity with MacOS and ChromeOS endpointsStrong working knowledge of both Jamf Pro and G Suite both as a user and administrator
- Ability to work independently on technical projects
- Customer Service focus
- Strong verbal and written communication skills
Why Eden Health
- Fast-growing startup backed by leading venture capital firms Greycroft, 645 Ventures, PJC and others
- Exciting product in one of the largest and fastest growing markets in the country
- Mission-driven culture passionate about improving access to healthcare for employees and their families
- Competitive salary and equity compensation package
- Great benefits including medical, dental, vision insurance, and commuter benefits
- Generous PTO and flexible work with a remote first option
- Awesome team with a great camaraderie - we work hard and have lots of fun!
Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. [email protected]). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.