Technical Solutions Specialist

| Greater NYC Area
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We create a safe space for communities to thrive.

OpenWeb (formerly Spot.IM) is on a mission to increase the quality of conversations online. We build technologies that create thriving and engaged communities, reduce toxicity, and increase safety - improving the quality of civil discourse and supporting independent journalism. Today, OpenWeb works with more than 700 top-tier publishers (including News Corp, Verizon Media, CBS, Fox News, Hearst, Refinery 29 and more) and hosts 100 million monthly active users.

Founded in 2012, OpenWeb has over 100 employees between New York City and Tel Aviv. We are backed by world-class investors including Insight Partners, Index Ventures, AltaIR Capital, ScaleUp, and Norma Investments. Together, we are empowering individuals to take action, and demand more from one another. We’re crafting technology that naturally brings people together and fosters healthy discussion—so they have more dinner-table talks and less shouting matches online. It starts with us. Let’s take the web back from the trolls - together. Are you in?

How You’ll Contribute as our Technical Solutions Specialist:

  • Act as the technical support expert for our digital publisher partners that have questions or technical issues with OpenWeb’s products and provide solutions and support via email, chat, and video sessions
  • Quarterback product issues from reception through resolution by liaising with internal company teams while also setting expectations with our enterprise partners
  • Manage company's support front-end ticketing system for incoming issue management, review product front-end code (HTML, CSS, JS)  and share Tier-3 issues with product development teams in JIRA 
  • Analyze technical trends, recommend product and documentation enhancements, and actively contribute to our online community and knowledge base for current FAQ's and solutions
  • Partner with OpenWeb's SVP of Partnerships to build out processes and document best practices for our new technical support organization

The Skills and Experience You Bring:

  • Strong CSS + HTML skills with the ability to work independently and build projects using JS + React
  • Prior experience troubleshooting web-based SaaS software and debug familiarity within modern web browsers such as IE, Chrome, Firefox and Safari
  • Understanding of internet technologies including CDN and REST API’s
  • Experience using ticketing and related troubleshooting software such as ZenDesk, JIRA, Salesforce, etc.
  • Excellent and professional written/verbal communication and partner relationship management skills
  • BS degree in MIS, Computer Science, or a related field is preferred, but not required

The OpenWeb Culture

We offer a dynamic and unconventional work environment that spans from NYC to Tel Aviv, bringing together a diverse group of world class and high-caliber techies, wordsmiths, entrepreneurs, and creative thinkers. We empower every individual across our global team to be a catalyst for change and strive to create a work environment where you can have the utmost autonomy over your role and projects, from start to finish.  If you want to join an innovative tech company where you can challenge yourself, have the freedom to own your work, and make a lasting impact, then you have a spot within our growing community!

OpenWeb is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status.

Build your skills with us as you build a better web for everyone. Join us!

Also, we care about your privacy! Please take a moment to review OpenWeb’s Privacy Practice

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Technology we use

  • Engineering
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

OpenWeb is located in the heart of SoHo. There’s plenty of great spots to grab lunch and coffee. It’s also a short walk from multiple subway lines.

An Insider's view of OpenWeb

What’s the vibe like in the office?

I am inspired to work with a team of passionate and goal-oriented individuals on a mission to change the Open Web. I feel like I can bring my authentic self to work, learn something new every day and build a brand that I am proud of. Love the diverse culture, fun social events and above all the belongingness that we are in this together!

Kusuma

Director, Product Marketing

How does the company support your career growth?

OpenWeb encompasses a unique culture fueled by constant growth, learning and the ability to 'get sh*t done.' As an organization, our leadership and HR is focused on ensuring the best growth opportunity for each employee by providing an inclusive yet diverse environment, extended learning opportunities and any resources needed to achieve success.

Madison

Director, Partner Success

What makes someone successful on your team?

I think everyone at OpenWeb has an innate drive to do good, push boundaries, ask tough questions, and put in the work! No task is ever too large or too small for folks to tackle. This humility, along with a passion for what we do - makes us successful. The consistent drive to continue building, innovating, and sometimes even re-building is success.

Javier Ramos

HR Manager + Talent Acquisition Lead

What are OpenWeb Perks + Benefits

Culture
Eat lunch together
Daily stand up
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
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