andros
Healthcare industry solution that combines data and software to power provider network management and credentialing.
New York, NY

Technical Success Manager at andros

| Greater NYC Area
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Job Mission:

The job of our Client Success and Support team is to proactively create an environment where our clients and partners achieve success. Specifically, your mission as a Technology Success Manager is to ensure excellent engagement with our clients through technology based resources and support. This allows our Client Success team to focus on the growth and retention of clients while technology first model keeps our clients engaged and achieving value-based outcomes.

The outcomes we’re looking for:
  • Execute the technology touch client engagement model that will allow our clients to increase the adoption of our platform and services via online learning platforms and web-based trainings. 
  • Implement a client user community via an online platform that brings together our users and allows them to engage with one another and learn more about how the andros technology can support their credentialing and network development needs. 
  • Increase the amount of content available for self-driven learning paths that allow clients to learn
  • Partner with key internal stakeholders to create and deliver meaningful product training to clients including self-guided tutorials, in-app guides, train-the-trainer programs, virtual webinars and in-person webinars as needed. 
  • Works cross functionally to create engaging and effective training collateral ensuring all aspects of our product capabilities, not just the “what”, but the “how” and the “why,” are understood by the audience.
  • Monitor the adoption and usage of the technology based resources and iterate on these resources to continue to drive towards high client engagement. 
  • Maintain and improve the level of client service and satisfaction for the technology focused clients to ensure client retention and growth as well as positive Net Promoter Score responses.
Competencies Required:
  • Communications
    • Mastery of communication at all levels: up, down and across the organization.
    • Ability to articulate a high level vision for our technology focused client engagement model
    • Speaks and writes clearly, directly and with the appropriate level of detail to communicate an idea. Happy to embrace the ideas of others if they improve on your own.
    • Understands that clarity is measured at the recipient's ear, not the speaker’s mouth. Able to understand the underlying question being asked and in the absence of that clear understanding can pursue and efficient line of inquiry to achieve that clarity
  • Attention to detail 
    • Ability to dig in and identify opportunities to improve client resources, training materials, etc.
  • Cross-team collaboration 
    • Collaborate across teams including but not limited to Marketing, Sales, Product, Engineering, Operations, and Client Success
  • Driven
    • Fueled by passion and commitment, showing tenacity to overcome obstacles
  • Outcomes oriented
    • Dedicated to results. Track record of improving performance
  • Teamwork
    • Work across team lines to value others’ contributions and support each other and drive everyone forward. #OneTeam
Desired Qualifications:
  • 2+ years in a solutions focused product or customer success role preferred
  • Technical content creation examples required

#oneteam 

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Where we are

We are now a remote-first company! We have offices located in NYC and Maryland, but employees are all around the US.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail
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What are andros Perks + Benefits

andros Benefits Overview

We have a variety of fun benefits in perks that include unlimited PTO, 95% healthcare coverage, flexible working hours, enticing equity options, 401k matching, wellness reimbursement & discounted gym memberships, a 16 week parental leave policy, and a $1,500 annual stipend per employee allocated for professional development.

Culture
Volunteer in local community
We are a company who support our local communities and encourage employee volunteerism in both our New York and Maryland offices like NYC Tech Gives Back and Community Action Council, Howard County
Friends outside of work
Eat lunch together
Intracompany committees
CredSimple offers several holiday events and wellness programs to keep employees engaged such as our our health and wellness challenge, annual holiday party and virtual scavenger hunt
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We have regularly scheduled trainings around appropriate interview techniques that makes sure we are taking a non-bias and structured approach throughout our hiring processes.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We have established multiple employee resource groups at andros with the intent to add more so every employee feels included and has a safe space to share ideas, concerns or inspirations.
Hiring Practices that Promote Diversity
andros is passionate about promoting diversity at all levels. We want to make sure all voices are heard! We are intentional about creating equitable processes and strive to continuously improve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
We offer an equity option to every new full-time employee.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
andros provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
CredSimple host quarterly company outings as a great team bonding experience.
Happy Hours
Pet Friendly
CredSimple's pet policy is dog friendly daily.
Fitness Subsidies
Home Office Stipend for Remote Employees
Along with a fun L&D budget for each employee, we also have a $200 stipend for extra home office equipment.
Professional Development Benefits
Job Training & Conferences
CredSimple offers employees continuous professional and personal development training
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of andros

How does your team reward individual success?

We reward individual success by promoting recognition as a core component of our company culture; we make time to appreciate wins at an individual and team level while also developing new opportunities for top performers.

Samantha Celli

Sr. HR Business Partner

What does your typical day look like?

A typical day at andros I get to collaborate with many people. We start our day by reviewing project updates, client health status and outstanding items from the week prior. The weekly cadence allows us to build relationships with our clients. Between communicating with clients and teammates, each day is an adventure. Let's get after it!

Jonah

Client Success Manager

How does the company support your career growth?

The company supports my career growth by investing in my Professional Development. We currently have access to LinkedIn Learning as well as a reimbursement program for continuing education courses. Most importantly they recognize and reward talent. It does not matter the role you may be in, management makes career growth discussions a priority.

Jenny

Provider Network-Recruiter Manager

How do you empower your team to be more creative?

In September we launched andros from CredSimple and Glenridge. Throughout I provided strategic direction and timing while allowing our marketing team creative latitude regarding our images, copy, colors, marks, product naming, PR, and more. The result of this openness and collaboration is a happy team and a powerful and unique new brand!

Eric

Chief Commercial Officer

How would you describe the company’s work-life balance?

We have the great opportunity of working from home and the option of flexible hours. andros provides different ways to manage stress by engaging employees in quarterly health competitions.

Vani

Software Developer
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