Technical Support Engineer (IT)

| Greater NYC Area
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Values:

Empower- Self-directed and take initiative

Empirical- Explore and iterate

Transparent- Helpful, straightforward and honest

Fearless- Be bold, take risks

Even Financial is seeking a contractor to help support our growing company. This role will start out as a contract position for six months but we are hoping the right person will stay on and join the team on a permanent basis. You will work directly with our Sr. IT Engineer as part of a two person operation and assist with things like documenting and automating day to day IT workflows and help standardize procedures for IT systems setup and future expansion as we grow and scale. 

The ideal candidate will bring a positive attitude and an eagerness to help coworkers triage difficult problems. They are able to work around the needs of others to ensure their issues can be addressed quickly and with minimal interruption to workflow. They are comfortable tolerating a high volume of help requests, and effectively prioritizing based on the nature of the requests.

Day to day:

  • Set up computers, network configuration, documentation for self help 
  • Attention to security best practices and configuration in an office environment 
  • Set up a pages in confluence, provide screenshots, etc for supporting inquiries
  • Manage ticketing system for tracking and reporting on issues
  • IT system administration (G Suite user management & recovery, groups, permissions)
  • Providing help desk assistance such as issues with Google Docs, Calendar, Microsoft Office, Windows and MacOS setup and troubleshooting 
  • Expertise configuring Jira and Confluence a plus

You may be a fit if you have:

  • 1-2 years of professional experience and internships working with computer setup and troubleshooting, IT helpdesk, systems administration and similar duties 
  • Exceptional writing and communication skills
  • Familiarity with MacOS (Mojava, Catalina) and Windows 10
  • Familiarity with A/V equipment and conferencing hardware (Google Meet kit, projectors, TV setup, A/V hookups) 
  • A positive attitude and the ability to be agile in a fast paced startup environment

About Even Financial:

Founded in 2015, Even Financial is a B2B2C fintech company that is transforming the way financial institutions find and connect with consumers. By seamlessly connecting financial institutions (including American Express, Goldman Sachs, and SoFi) and channel partners (such as TransUnion, The Smart Wallet, and The Penny Hoarder) via its industry-leading API, Even turns any consumer touchpoint into an ROI-driven, programmatic acquisition source with full compliance and security across loans, savings, credit cards, and more. Even is backed by leading VCs and financial services firms including American Express Ventures, Citi Ventures, F-Prime Capital (Fidelity), Goldman Sachs, LendingClub, and MassMutual Ventures.

Even strives to foster an environment whereby all employees, across all functions and levels, are positioned for maximum personal and professional growth. We as a team have an ownership mentality, and everyone is all in to help Even achieve our vision and reach our enormous potential.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Location

We’re located in “Silicon Alley”, in the Flatiron/Chelsea district of NYC—a neighborhood booming with tech, great food, and dogs!

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