Technical Support Engineer (POS) at SEVENROOMS

| Greater NYC Area
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About SevenRooms

SevenRooms is a guest experience platform that helps hospitality operators connect data across the guest journey. We enable operators to automatically drive revenue & profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat business. Founded in 2011, SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth. We were included on Inc.‘s annual Best Workplaces & Forbes’ Best Startup Employers lists in 2020.


About The Role

We are looking for a dedicated Technical Support Engineer (POS) who will install and implement POS integrations for various restaurant, hotel, and nightlife clients in the hospitality industry. In this role, you will be responsible for implementing and supporting POS integrations for a variety of products and use cases. You will partner closely with other SevenRooms team members to deliver timely solutions and exceed client expectations.

What You’ll Do
  • Implement and support POS integrations for our clients
  • Assist Product and Engineering with new POS integration rollouts
  • Partner with internal teams including Product, Engineering, Sales, and Customer Success to identify and resolve product, feature, and integration issues
  • Manage client onboarding and support cases on a daily basis, and document customer interactions and resolutions
  • Provide internal support to Sales and Customer Success on SevenRooms products and solutions; provide customer feedback and insights to enhance our product roadmap
  • Maintain a thorough knowledge and understanding of the SevenRooms platform across the organization and down to individual clients
Who You Are
  • 3+ years with Point of Sale (POS) technology installation and support, ideally within the hospitality technology industry
  • Experience with one or many POS products, including but not limited to products from NCR, Oracle/Micros, Agilysys, Toast, Par, Shift4, Lightspeed, Silverware, etc.
  • Experience using Zendesk, Jira, and Salesforce
  • Ability to manage multiple questions, requests, and bug reports at once
  • Ability to comprehend complex issues and processes and to communicate findings to clients with varying technical abilities
  • Effective communication skills - both verbal and written
  • Highly collaborative, enthusiastic, and committed to team-building
What We Offer
  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation. We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.

View our Prospective Employee Privacy Notice by visiting https://bit.ly/3iUUpYK

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • Objective-CLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases
    • MixpanelAnalytics
    • LookerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoCRM
    • MailChimpEmail
    • IntercomEmail
    • MarketoEmail
    • MarketoLead Gen

Location

Located in the heart of Chelsea, SevenRooms is surrounded by awesome lunch and after-work spots! We are close to the F/M, 1/2/3, N/Q/R and PATH trains

An Insider's view of SEVENROOMS

What are some social events your company does?

SevenRooms employees get to enjoy activities that are equal parts team building & fun! As a company that takes a culture-first approach, we enjoy group fitness classes, cooking classes, an industry speaker series, happy hours, meditation workshops, dinners at restaurant clients, wine tastings and more. We're always crowdsourcing new event ideas!

Bianca Esmond

Director, Brand Marketing

What does your typical day look like?

My typical day starts with phone calls with candidates who are interested in careers at SevenRooms. We connect about our open roles, what they're looking for in their next career move, and any questions they may have. Once my calls wrap up, my afternoons are typically filled with planning internal programs -- like our popular lunch & learns!

Natalie Magioncalda

Senior Manager, Talent Experience

How does the company support your career growth?

We believe in investing heavily in our people, from weekly learning sessions on industry and product-specific topics, to keeping the sales team on their toes with pitch tests and in-person trainings. Additionally, we shadow our clients’ host stands and offices on a frequent basis, which allows all team members to see SevenRooms in action!

Alexa Parisella

Director of Strategic Accounts

What projects are you most excited about?

At SevenRooms, it’s been exciting to see the conversation shift from a data-driven system being a ‘nice to have’ to a ‘must have.’ I joined because I believe in the vision of what we’re building -- and know we’re changing the way the industry operates, one restaurant at a time.

Austen Asadorian

VP of Sales

What are SEVENROOMS Perks + Benefits

SEVENROOMS Benefits Overview

Why SevenRooms?

Competitive Salary - In addition to competitive cash compensation, all employees are eligible for equity and have a stake in our growing business.

Health & Wellness - We provide quality medical, dental and vision insurance combined with company-wide virtual events like meditation and yoga.

Professional Development - SevenRooms offers lunch & learns, guest speaker series and stipends to help advance your professional skills.

Unlimited Vacation - Refresh your mind and body with a vacation policy that puts you in charge of when and how you take time off.

Plenty of Food & Cocktails - It's no secret we love F&B. When we're in the office, we provide weekly catered meals, unlimited snacks, happy hours and cooking classes.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We have multiple plans offered through our Sequoia, all available through Empire Blue Cross Blue Shield.
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
SevenRooms offers 10 weeks paid parental leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Refresh your mind and body with a vacation policy that puts you in charge of when and how you take time off.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
With an unlimited vacation policy, SevenRooms employees can take off the days they need to reset.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
SevenRooms has monthly company outings (from cooking classes to baseball games), as well as frequent happy hours and events.
Game Room
Stocked Kitchen
SevenRooms offers a fully stocked kitchen including delicious snacks, cold brew and green tea on tap, and unlimited sparkling water options.
Some Meals Provided
SevenRooms provides a catered lunch 2-3x a month during company meetings and lunch & learns.
Happy Hours
Pet Friendly
Recreational Clubs
Yearly company-sponsored softball league.
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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