Technical Support Engineer
LOCATION: New York, NY
At Conductor, we’re passionate about empowering leading brands to get found online and help their customers. The world’s top marketing teams use our software to drive their Organic Marketing strategies, from customer intelligence, to creating content and optimizing their digital presence, to measuring impact. Conductor has been named Crain’s “Best Place to Work” 9 years running and Forrester Wave's Leader in SEO Platforms.
Conductor is in search of an Technical Support Engineer I for our IT team. You will be the go-to person for all technology administration and support within Conductor. The systems you will oversee touch every area of the organization and your work will enable your colleagues to perform their tasks with speed and efficiency and ensure our company continues to have the highest possible level of IT service. If you are interested in working for a company with great culture and technology, and with a highly motivated group of people who love what they do, we would like to speak with you.
What You’ll Do
- Provide technical assistance and helpdesk support for incoming issues related to computer systems, software, and hardware
- Correctly track incidents and calls, including but not limited to entering data into database timely and accurately.
- Deploy equipment for new employees, own shipping and logistics
- Create, add, and modify accounts and services across our various platforms.
- Deploy hardware/software updates on laptops
- Maintain performance of computer systems
- Train employees on various IT systems and solutions
- Install, modify, and repair computer hardware and software
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems
- Resolve technical problems with technological assets in office, including printers, multi-function units, projects, TVs and conferencing equipment
- Assist in setting up A/V equipment for internal meetings
Requirements:
- At least 1 year of job experience providing helpdesk support - recent graduates with prior internship experiences will be considered.
- Intermediate knowledge of MacOS and Windows desktop and server operating systems
- Knowledge of networking technology, including TCP/IP, LANS and WANS
- Intermediate knowledge of basic computer hardware
- Knowledge of Active Directory
- Basic level experience OKTA or other Identify Management Platforms
- Familiar with Antivirus, Anti Malware and Disaster Recovery Services
- Excellent troubleshooting and diagnostic skills
- Excellent communicator, able to speak/write to end users positively and explain technical detail in a manner they can understand with the ability to communicate clearly and succinctly in person, via zoom, phone, email, and chat.
- Demonstrated ability to work well in a fast-paced, iterative, deadline-driven environment
- Ability to organize, prioritize, and meet established deadlines, work within a defined SLA
- Familiarity with ticketing systems a strong advantage
- Desire to learn
- Ability to work in our NYC office at least 3 days a week (Monday-Wednesday, with occasional Thursdays and Fridays)
Conductor is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.