Who is MANTL?

MANTL is a fast-growing NYC-based FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify or Squarespace, but purpose-built for community banks and credit unions. We are drastically changing the landscape through modern banking software that empowers banks and credit unions to grow digitally.

Our flagship product, Online Account Opening, has quickly become considered best in class in our industry, showing clear and material performance beyond any of our competitors. Suffice it to say, our customers love MANTL.

Since launching our first product in 2017, we have built several new products, thoughtfully grown the team, and have become a market leader. MANTL was proud to be named as one of Crain's 100 Best Places To Work in 2020 and 2021.

Who Makes up our Team?

People are our most important asset and the number one reason we all love working at MANTL. As a team, we value accountability, transparency and collaboration. We have agile teams, with clear, outcomes-focused goals. 

We’re a group of passionate technologists with backgrounds spanning across engineering, product, and design. We support an open and transparent culture that helps foster productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well - people who will gladly go out of their way to help others with things big and small.

We are always a work in progress and love hearing feedback from our team.

Technical Support Engineer 

The Sr. Technical Support Engineer will provide immediate technical support to the customer success and implementation teams as well as the wider commercial organization to achieve scalability and growth. 

You should enjoy deconstructing complex technical problems and building scalable, comprehensive solutions cross-functionally to continually improve internal tools, systems, and processes.

In this role, you will work directly with clients to understand their needs and solve their issues. You will fix bugs, implement MANTL installations, and improve features.  Ultimately, you will build systems and internal tools for all teams in the Customer Success organization to ensure that our clients are successful.

This Technical Support role is a great opportunity to come in early and make a large impact at MANTL. The role provides the basis for many growth opportunities within the company, such as potential moves into software engineering.

Must Haves:

• 4-6 years of technical support experience 
• Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
• Excellent verbal and written communication skills, both internal and client-facing
• Experience using browser console technologies such as Chrome dev tools
• A true problem solver that uses broad thinking to strategically develop solutions

Nice To Haves: 

• Experience writing Javascript 
• JIRA proficiency or similar project management software
• Ability to learn and understand complex software tools 
• Familiarity with Freshdesk
•  

What You'll Love About Us: 

Joining MANTL means joining an ambitious and exceptional team that solves complex problems every day. We offer a unique employee experience based on the values of transparency, accountability and collaboration, and we are deeply proud of our culture. From unlimited vacation and fully covered health benefits to interesting and fun team events, we strive to show we truly care about our employees happiness and engagement.