Technical Support Engineer

| Greater NYC Area

Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management. Our goal is to help cancer centers and life science companies leverage real-world oncology data at a scale and clinical depth never before seen, to advance cancer care and accelerate research.

Technical Support Engineers are the voice of the customer, bridging the gap between product, engineering, and client facing teams. This role is highly collaborative and focuses on ensuring a smooth client experience by tackling high priority issues and driving resolution of technical escalations. A Technical Support Engineer is self-motivated, can read and write code, and can handle a fast-paced environment.

Responsibilities

  • Own technical customer escalations and ensure application stability for Flatiron clients
  • Become a product expert and work cross-functionally to drive issue resolution
  • Work with product and engineering teams to investigate, prioritize, track, and resolve application issues through clearly defined steps for reproducibility, and recommended corrective actions/fixes.
  • Use SQL and other data processing tools to understand feature usage and make informed decisions, and in own corrective procedures in instances that require data updates, edits or corrections.
  • Use data analysis techniques to measure the impact of product defects.

Requirements

  • Bachelor’s degree
  • Exceptional written and spoken communication skills and the ability to explain technical topics to non-technical audiences
  • Ability to develop hypotheses with limited information to quickly solve ambiguous or complex problems
  • Managing and communicating with stakeholders while driving issue resolution and advocating for clients
  • Occasional travel

Nice to Have

  • Previous professional experience in a medical field, particularly working with EMRs and/or medical billing software.
  • Previous professional experience working with agile scrum software engineering teams
  • Experience working with relational databases and SQL
  • Experience working with web applications and high-level languages
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Flatiron Health has returned to Soho. We're right next to Trader Joe's! Soho is filled with boutiques, fancy chain stores and art galleries.

An Insider's view of Flatiron Health

What’s the vibe like in the office?

The most exciting part of being in my company is solving a real problem at scale through serious collaboration. Oncologists, software engineers, statisticians, business folks, etc. all have to come to the table together, as equals, to figure this one out. And we are doing it.

Amy

Chief medical Officer

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineering

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron’s holistic employee experience program translates our values into reality. We cater to the well being of our employees both mentally and physically to promote a culture where wellness is at the forefront. By managing weekly mental wellness programs, monthly office wide fun and fitness classes, we give employees the opportunity to directly incorporate a mindful balance into their day to day life.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Daily catered meals
Stocked Kitchen
Endless snacks & beverages
Happy Hours
Professional Development Benefits
Job Training & Conferences
Robust learning & development curriculum. Participate at industry events.

Additional Perks + Benefits

On a monthly basis, we host a Wellness Day that includes massages, manicures, and meditation sessions. We often set up booths for local wellness organizations and fund on site and off site fitness classes. We also host a bi-weekly meditation in the office.

More Jobs at Flatiron Health64 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Data + Analytics
new
New York
Developer
new
New York
Developer
new
New York
Operations
new
New York
Developer
new
New York
Data + Analytics
new
New York
HR
new
New York
Operations
new
New York
Sales
new
New York
Finance
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Project Mgmt
new
New York
Operations
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Marketing
new
New York
Operations
new
New York
Operations
new
New York
Operations
new
New York
Developer
new
New York
Finance
new
New York
Operations
new
New York
Sales
new
New York
Developer
new
New York
Internships
new
New York
Project Mgmt
new
New York
Developer
new
New York
Developer
new
New York
Finance
new
New York
Product
new
New York
Data + Analytics
new
New York
Operations
new
New York
Developer
new
New York
Project Mgmt
new
New York
Operations
new
New York
Developer
new
New York