Technical Support Engineer

Current is a leading U.S. challenger bank built to meet the needs of people with unique lives who have been overlooked by the traditional banking industry. We believe banking should be accessible and affordable for all Americans and are bringing premium financial services to everyone, regardless of age or income level, to help improve financial outcomes. The Current Core, our custom-built banking technology, makes this possible by providing greater stability, faster money, faster support and cost efficiencies that we then pass on to our community of over 800,000 members. We give members up to two days faster direct deposit paychecks without overdraft fees, minimum balance requirements or hidden fees as well as access to 55,000 free ATMs worldwide, support 24 hours a day, 365 days a year and much more.

The Role:

Current is seeking a Tier 3 Engineer with the following abilities:

Required Skills/Responsibilities:

• Identify and resolve issues, taking escalations from Tier 3 Support.
• Successfully debug and resolve issue requests through the use of varied ticketing, content and task management tools.
• Setup tools and monitoring systems.
• Write custom scripts, code samples and integration guides for CS use.
• Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base.

Other:

• Excellent written and oral communication skills
• An excellent work ethic and attention to detail
• Experience writing code in Node.js, familiar with Mongo DB and MySQL.
• Willingness to work specific hours to provide SLA time-based coverage to our customers
• The ability to write about technical subjects clearly and in an engaging style
• Hands-on experience in a technical or product support capacity while supporting CS.

Benefits & Perks:

• Health, dental, vision benefits with 100% premium covered for employees
• Unlimited vacation days and paid holidays
• Discounted gym memberships
• Employee commuter benefits
• Company equity & discretionary performance bonuses
• Healthcare and Dependant care FSA benefit
• A collaborative open floor plan in our Soho-based office with a stocked fridge and kitchen, occasional catered lunches, hot and cold drinks, and happy hours