Reorg Research provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join us on that mission. 

Reorg is looking for a technical support engineer to become a go-to resource for our sales, technology and product teams to help understand the details of how our software works and assist the product and technology teams in debugging issues. The candidate will take an active role working directly with our clients who may need guidance using our platform.

This fast paced role owns the responsibility of being the first line defense when issues are reported, and will appropriately route the issue to the correct team to handle, but will ultimately be responsible for resolving the issue and communicating that resolution to the reporter. This is a critical role to our process which will expose the candidate to our technology and sales teams leading to additional opportunities within our growing organization.

Responsibilities

• Investigating and resolving raised issues
• Learning our vast software platform well enough to teach others how to use it
• Communicating with sales and technology teams with a sense of urgency
• Create documentation around many parts of our software platform
• Managing content around our database of company data

Requirements

• Works well in a collaborative team environment 
• Excellent communication
• Experience working in a fast paced environment
• Experience working with a database

Please note before submitting an application: At Reorg we take our interview process very seriously. Interviewing with Reorg may include phone interviews, on-site interviews, written projects and presentations. Although we receive a large number of applicants, we do our best to follow up and ensure it is a positive experience. 

Reorg provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Reorg complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.