Technical Support Engineer at Paxos
Paxos is on a mission to enable the movement of any asset, any time, in a trustworthy way. Today’s financial infrastructure is archaic, expensive, inefficient and risky - supporting a system that leaves out more people than it lets in. So we’re rebuilding it.
As a regulated blockchain infrastructure company, we use technology to tokenize, custody, trade, and settle assets for enterprise clients like PayPal, Novi, Bank of America, and Interactive Brokers. Paxos is a top-funded blockchain company, with more than $500 million in total funding from leading investors like OakHC/FT, Founders Fund, PayPal Ventures, and Declaration Partners. Together, we empower today’s financial leaders to build a more open, trusted economy.
Our Technical Support Engineers will support critical customers that impact Paxos' long term success. This individual will also have the ability to uniquely shape the TSE function and team.
As a TSE, you will get to:
- Provide extraordinary support for users of Paxos’s Platform, including users integrating only using FIX and REST APIs.
- Develop deep technical expertise in the Paxos platform.
- Identify patterns across issues, and suggest ways to improve our products.
- Automate your work wherever possible.
- Teach your teammates what you learn and ensure we all get better over time.
Your experience should include:
- 5+ years supporting production applications and their APIs.
- The ability to provide phenomenal customer service, especially when under pressure.
- The skill and expertise to quickly orient to new technologies,
What you’ll love about Paxos:
Paxos has consistently been named as a “Best Place to Work” by BuiltIn and was recently listed on the 2021 Forbes Fintech 50. All of our employees have significant ownership and impact on our business, as well as benefits like company equity, health insurance, family leave, a $500 quarterly stipend for development, a $500 stipend for home office setup and unlimited PTO. From team product demos and virtual lounge and learns to care packages and an active Slack #shoutouts channel, there are countless opportunities to connect and make your mark. Help us continue to build a new, open financial system from one of our three offices or right from your home!
- USDP Stablecoin Chosen for Facebook's Pilot of Novi Digital Wallet
- Forbes Names Paxos to 2021 Fintech 50
- Paxos Supports Interactive Brokers' Journey into Crypto Markets
- CB Insights Names Paxos to 2021 Fintech 250 for Crypto Category
- Paxos Supports Flourish Crypto
- Paxos National Trust Receives OCC Conditional Approval for De Novo Charter
- Paxos Raises $300M in Series D Funding at 2.4B Valuation
- Paxos & PayPal Bring Crypto to Millions of Users
Our Paxos team is made up of passionate people from all over the world with different perspectives and experiences. If this opportunity excites you, but your experience doesn’t perfectly match the description…apply! Unique voices help us build a more transparent and open economy.