Technical Support Manager

| Greater NYC Area
Plaid’s products are being used to enable thousands of developers to build the next generation of financial-services applications. When those developers have problems, they turn to the Plaid Support team. Our goal is to help our customers, as quickly and compassionately as possible, to keep their applications running and their end-users happy.
The Technical Support Manager leads a team of Technical Support Engineers (TSEs), guiding their development and supporting them in their day-to-day work. The manager’s primary responsibilities are to help TSEs grow in their career and to ensure they and our customers are getting what they need to be successful.
Technical Support Managers work alongside their teams, interacting directly with customers, as well as with Engineering, Product, Design, Growth, and Sales to support and improve Plaid’s products and services. Success in this role is reflected in the success of the Support team–high quality products, satisfied customers, and satisfied team members.

What excites you

  • Meeting one-on-one with Support team members
  • Planning and fostering Support career growth
  • Providing regular, actionable feedback to Support team members
  • Maintaining open communication channels within the Support team
  • Serving as the voice of the customer and working with cross-functional partners to improve our products

What excites us

  • Servant-leadership mindset
  • Customer-first attitude with a strong sense of empathy
  • Familiarity with modern web services and APIs
  • Analytical and data-oriented approach to problem solving
  • Experience in people management
  • Impeccable written communication skills

Extra points for

  • Experience leading a technical support team
  • Software development experience and/or ability

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases

Location

In the middle of New York's tech community, Plaid is nestled in the heart of the Flatiron District.

An Insider's view of Plaid

What’s the vibe like in the office?

We have chess boards littered around the office. I'll be sure to get up throughout my day and play a couple moves, but one of the best parts of my day is how engaging and diverse the conversations I have and the connections I get to exercise are. Plaid promotes an open and accepting work environment that makes even Mondays a good day.

Erik

Engineering

How does the company support your career growth?

There is a widespread understanding that everyone wants to continue building out their skill sets to fuel career growth. Managers help facilitate this by enabling their direct reports to pursue their interests and try new things. They also make sure that you’re always a bit out of your comfort zone -- the best way to keep developing.

Hayden

Marketing

What are some social events your company does?

There are always fun events happening at Plaid! We have regular lunch scrambles that are great for getting to know people from other teams, which is especially important since we are growing so fast. Social hour every Thursday is guaranteed to be a great time!

Sasha

Sales

What are Plaid Perks + Benefits

Culture
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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