BetterCloud is the first SaaS Operations Management Platform, empowering IT to define, remediate, and enforce management and security policies for SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, and fully automating policy enforcement. BetterCloud is headquartered in New York City

We are looking for a Technical Support Specialist who is excited to provide our rapidly growing customer base with exceptional support. You and your teammates will be interacting with customers via email, chat, and video calls. You’re a great match if you possess creative troubleshooting skills to offer and provide solutions to customers.

We are looking to hire a Technical Support Specialist to support our west coast clients. This role will be based in New York and will work from 11:00 am - 8:00 pm EST.

Responsibilities

• Become an expert in BetterCloud and other SaaS/Cloud based applications
• Prioritize, answer, and implement creative solutions for customers within our defined SLAs
• Complete the G Suite Administrator and other relevant Certification Exams

Qualifications | Required

• Creative thinker and strategic problem solver
• Enjoy engaging with both happy and unhappy customers
• Work effectively and efficiently both within a team and on your own
• Excited to play an integral role during our company’s most rapid growth period
• Smart, hungry, and looking for real world experience starting your first day

Qualifications | Recommended

• Customer Support Experience
• G Suite and other SaaS/Cloud based applications administrative knowledge
• Experience with Zendesk, JIRA, Splunk, and Google App Engine
• IT/Systems Administration

Compensation/Benefits

• Competitive base salary
• Full benefits package
• Stock options
• Career growth with an industry innovator