BetterCloud is the first SaaS Operations Management platform, empowering IT to define, remediate, and enforce management and security policies for SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, and fully automating policy enforcement. BetterCloud is headquartered in New York City

We are looking for a Technical Support Specialist who is excited to provide our rapidly growing customer base with exceptional support. You and your teammates will be interacting with customers via email, chat, and video calls. You’re a great match if you possess creative troubleshooting skills to offer and provide solutions to customers. This role is based in our NYC office with West Coast hours 11:00 am - 8:00 pm EST.

Responsibilities

• Become an expert in BetterCloud and other SaaS/Cloud-based applications
• Prioritize, answer, and implement creative solutions for customers
• Complete the G Suite Administrator and other relevant Certification Exams
• Create, edit, and manage content for our extensive Knowledge Base

Qualifications | Required

• Creative thinker and strategic problem solver
• Enjoy engaging with both happy and unhappy customers
• Work effectively and efficiently both within a team and on your own
• Excited to play an integral role in our company’s most rapid growth period
• Smart, hungry, and looking for real-world experience starting your first day

Qualifications | Recommended

• Customer Support Experience
• G Suite and other SaaS/Cloud-based applications administrative knowledge
• Experience with Zendesk, JIRA, Splunk, and Google App Engine
• IT/Systems Administration

Compensation/Benefits

• Competitive base salary
• Full benefits package
• Stock options
• Career growth with an industry innovator