BetterCloud
BetterCloud is the market leader for SaaS Operations, enabling IT professionals to maximize their operational agility.
New York, NY

Technical Support Specialist

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BetterCloud is the first provider of SaaSOps solutions to manage and secure the digital workplace. Over 2,500 customers in 60+ countries rely on BetterCloud to automate processes and policies across a company’s SaaS application portfolio. A pioneer of the SaaSOps movement, the company established the first-ever “SaaS Application Management and Security Framework” via two published books entitled “The IT Leader’s Guide to SaaSOps” — Vol. 1: “A Six-part Framework for Managing Your SaaS Applications” & Vol. 2: “How to Secure Your SaaS Applications.” BetterCloud is headquartered in New York City with offices in San Francisco, CA and Atlanta, GA.

We are looking for a Technical Support Specialist who is excited to provide our rapidly growing customer base with exceptional support. You and your teammates will be interacting with customers via email, chat, and video calls. You’re a great match if you possess creative troubleshooting skills to offer and provide solutions to customers.

This role will be based in our NYC office. 

Requirements 

  • Creative thinker and strategic problem solver
  • Enjoy engaging with both happy and unhappy customers
  • Work effectively and efficiently both within a team and on your own
  • Excited to play an integral role during our company’s most rapid growth period
  • Smart, hungry, and looking for real world experience starting your first day

Preferred Qualifications

  • Customer Support Experience
  • G Suite and other SaaS/Cloud based applications administrative knowledge
  • Experience with Zendesk, JIRA, Splunk, and Google App Engine
  • IT/Systems Administration

Responsibilities

  • Become an expert in BetterCloud and other SaaS/Cloud based applications
  • Prioritize, answer, and implement creative solutions for customers within our defined SLAs
  • Complete the G Suite Administrator and other relevant Certification Exams
  • Create, edit, and manage content for our extensive Knowledge Base

Compensation | Benefits

  • Competitive base salary
  • Full benefits package
  • Stock options
  • Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

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What are BetterCloud Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Chocolate Rain, Rainbow Mafia,CurryCloud, Women of BetterCloud & Juice
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks

Additional Perks + Benefits

Competitive salary + full benefits package, stock options, 401K, stocked kitchen, high end tech tools, team outings and more!

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