Overview:

OnSiteIQ is a computer vision platform that is disrupting the real estate industry. We are an early stage startup with a group of highly motivated entrepreneurs, ambitiously building the future of visual documentation and risk assessment for development projects. With ground breaking technology we are reimagining how buildings are built with more transparency, accountability, and safety in mind. 

OnSiteIQ is looking for the most ambitious women and men to join our Field Operations Management team and deliver our ground-breaking SaaS platform to real estate owners/developers across the country. 

Our support team is responsible for designing and delivering world-class experiences for our field operations team. As the Technical Support Specialist, you will serve as the bridge between and the amazing people who use our product.

What You'll Do:

• Executing day-to-day customer support operations including responding to questions and following up on reported issues
• Mastering the NCTech hardware in order to efficiently and effectively manage field operations relationships, including reporting on trends, and hardware metrics
• Developing training programs/documentation by identifying common issues
• Empathizing with the field operator's perspective and providing the best solutions that are aligned with OnsiteIQ’s core values
• Strategizing ways to improve our service, streamline our processes, and better serve our team members
• Communicating with the larger team, including Technology, Operations and Sales to enhance the journey and experience
• Escalating technical issues and triage support to other team members where necessary, including creating bug reports with clear steps to reproduce

You Are:

• A person who puts the needs of others first when resolving issues and ensures needs are being met
• Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying ability, internally and externally.
• You can always adjust to the needs of others with ease and flexibility
• Ability to develop trusting relationships with our end users and team through ownership, integrity and consistency
• Have an investigative curiosity and root cause analysis skills
• Highly skilled at organization, prioritization, and the ability manage time and tasks effectively

Phenomenal Team Members Have:

• You have demonstrated knowledge and solid understanding of technical hardware
• You posses 2+ years of professional customer service experience; experience with SaaS companies and startups a plus
• Available for on-call rotation
• Familiar with some of the following applications: Jira, Confluence, Google Suite, Slack, Zoom, Zendesk
• You’re an excellent communicator who enjoys problem solving and friendly conversation, translating technical concepts across various customer profiles
• Positive, self-starter attitude and desire to exceed client expectations
• You’re attentive to the little details and you believe people’s experience matters
• You drive towards efficiency, thinking on your feet to find creative solutions to requests and directional change
• You like to think about problems holistically, and how decisions impact future actions

Why You’ll Like Working for OnSiteIQ:

• Flexible PTO so you can take the time you need
• Flexible work schedules—we trust you to know what will make yourself most productive
• Generous professional development policy that includes funds earmarked for each employee's discretionary professional growth—Have a conference you want to attend? A class you want to take? If it's helping take your career to the next level, it's on us
• We care about you. We offer a competitive health, dental, and vision insurance for employees and their dependentsSupportive work environment and a manager who is focused on your professional growth
• Company events that highlight our team's passions and hobbiesSnacks and in-office lunches shared at our ever-growing lunch table
• OnSiteIQ is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives

Our Why:

• 3 people per day die on construction sites here in the United States
• The vast majority of these fatalities can be avoided by following simple safety protocol

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.