Technical Support Specialist

| Greater NYC Area | Hybrid
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DRIVE HELP DESK SUPPORT AT SISENSE

Sisense’s mission is to provide the fastest data visualization product on the market. As a Technical Support Specialist, you will be responsible for empowering the Sisense team with resources, access, and assets. You will be an integral player within the organization who will offer support, help, and guidance for many situations in a rapidly growing organization. 

WHY YOU SHOULD JOIN OUR TEAM:

This is an opportunity for someone who has supported or built processes managing end-users services but would like a chance to start with an environment collaborating within GSuite, Slack with various Mac and Windows endpoints. If you are excited about focusing on a cloud-native shop which operates at a rapid pace and are willing to grow and learn with modern technology - this is the place for you. 

HOW YOU’LL RAMP:

By Day 30...

  • You’ll be onboarded into the Sisense team and understand the overall operating environment.
  • You’ll begin to manage the onboarding and offboarding process for end-users.
  • You’ll actively work with every type of user in our organization to troubleshoot daily issues through walk-ups, email, and chat.
  • You’ll learn the Windows Deployment Process and also JAMF asset management for Mac deployment.
  • You’ll review AD Management Practices + Document. 
  • You’ll take a lead role in imaging new Mac and Windows laptops for onboarding employees.
  • You’ll help coordinate and set-up various events across the organization.
  • You’ll be able to support video meetings in the various conference rooms and TownHall space.

By Day 60...

  • You’ve started to get a handle on the current state of our process and will begin to enhance and roll out new solutions to improve the organization.
  • You’ll coordinate equipment repairs and purchases with external vendors.
  • You’ll support processes to effectively manage our IT inventory.
  • You’ll support IT security assessments and help develop the necessary processes and documentation to achieve greater levels of confidence in our process consistency.

By Day 90...

  • You’ll create a centralized application management process to ensure that we are effectively monitoring our software agreements.
  • You’ll develop a strategy of how Sisense scales and meets the appropriate practices to ensure we stay compliant with designated frameworks. (Mobile Device Management, Bring Your Own Devices, Network Hardening)
  • You’ll support the company’s C-level executives and VP’s
  • Provide exceptional IT Services to Sisense employees

WHAT YOU’VE ACCOMPLISHED… SO FAR:

  • You have a track record of successfully implementing new technology.
  • You understand the fundamentals of networking and technologies/protocols such as DNS, DHCP, VPN, VLAN, HTTPS
  • You are comfortable as a Windows Administrator - Familiar with Windows Server and Client, Active Directory, Group Policy, domain vs workgroup environments and network administration/troubleshooting.
  • You have experience with Mac hardware and software, JAMF Pro, OSX and mobile platforms iOS and Android
  • You have some experience and understanding of virtualization and common VM software like VMware 
  • You have wisdom around the art of IT and understand that tech can fail but maintain a mentality of failing fast to continually improve.
  • You are familiar with designing, deploying and managing end-user endpoints.
  • You have hands-on experience in configuring endpoint management solutions (or are willing to learn).
  • You have experience and understanding of supporting meeting rooms and video solutions.
  • You have a solid understanding of 2 Factor Authentication and can integrate it easily (OneLogin, Google Authentication).
  • You’re not afraid to work through ambiguity and challenging situations that require searching for answers independently.

ABOUT SISENSE:

  • We are a radically innovative BI company focused on redefining every aspect of business analytics.
  • We’re an industry leader with more than 2,000 global customers, including Expedia, Flexport, Nasdaq, GE, Philips & Tinder.
  • We’ve been recognized as a leading visionary in Gartner’s Magic Quadrant for Analytics and Business Intelligence.
  • We’re onboarding rapidly! We have over 750 employees with offices in San Francisco, New York, Tel Aviv, Scottsdale, Melbourne, Tokyo, London, and Kyiv.
  • We believe strongly in a data-driven approach to all that we do. We're constantly measuring and optimizing everything about the business.
  • We’ve been recognized by Comparably, Glassdoor and Best Places to Work for our amazing company culture.
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Technology we use

  • Engineering
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • D3JSLibraries
    • jQueryLibraries
    • HighchartsLibraries
    • LeafletLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • GraphQLFrameworks
    • apolloFrameworks
    • MobxFrameworks
    • RabbitMQFrameworks
    • Apache CordovaFrameworks
    • iOS SDKFrameworks
    • Android SDKFrameworks
    • IonicFrameworks
    • MongoDBDatabases
    • RocksDBDatabases
    • SeismicCMS
    • ConfluenceCMS
    • SalesforceCRM
    • MarketoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • latticeProject Management

Location

1359 Broadway 4th Floor, New York, NY 10018

An Insider's view of Sisense

How would you describe the company’s work-life balance?

I've never had better work-life balance than I do here! We have a flexible hybrid work model that allows employees to take control of their own schedule. Sometimes I start my day late or schedule appointments around my meetings but then there are days I work until 8 or 9pm because I need to meet with Sisensers in APAC. I love the flexibility

Susanna

Global Diversity & Inclusion Manager

How has your career grown since starting at the company?

Coming from a smaller company, Sisense gave me the opportunity to work with a number of different tools and applications that I previously never had exposure to. My manager trusted me with projects that reached different areas of the business which allowed me to showcase what I’m truly capable of.

Dennis

Team Lead, IT Support

What is your vision for the company?

My vision for the company is to grow a diverse and professional community of builders who will moonshot their career and accelerate our growth. We strive to empower Sisensers to be their best selves and do their work!

Vicki

VP Culture & Communications

What kinds of technical challenges do you and your team face?

Delivering an effective BI solution requires data modelling, product customization, and our API to meet customer requirements. With quick access to dedicated R&D mission teams and loads of experience from colleagues, I know that everyone is committed to overcoming these technical hurdles, and this directly contributes to our customers' success.

Chad

Enterprise Business Intelligence Consultant

What are Sisense Perks + Benefits

Sisense Benefits Overview

Sisense Inc. offers a comprehensive benefits program to all eligible employees. Employees are eligible to enroll in the various plans on the date of hire, within 30 days of a qualified life event, or annually during the open enrollment period. We are confident that you will find this benefit package of great value to you and your family.

Medical, Dental and Vision plans, health savings account with employer contribution, flexible spending account employer paid long term and short term disability, employer paid Life Insurance and AD&D Insurance, additional Life and AD&D insurance options, 401K Plan w/ employer match, 10 Paid Holidays, unlimited PTO, first Friday after each end of quarter we “Come up for Air” (mandatory), Internal Meeting-Less Days, health advocacy, employee assistance program, generous employee referral program, free stocked kitchens, WellSense programs that include yoga, workout programs, etc to promote healthy/happy employees, discounted tickets (ticketsatwork), paid parental leave, pretax parking/commuter benefits (NYC), Paid Parking (AZ), Employee Experience Program that includes monthly/quarterly events like happy hours, employee outings, summer party, holiday party.

Culture
Volunteer in local community
Partners with nonprofits
We recently launched The Sisense Foundation that helps empower NGOs by providing them with our product for free! Color of Change, MyChoices Foundation and she codes; are a few examples.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Sisense's offers several Flexible Spending Accounts (FSA) through Wageworks. The programs are: Health Care FSA, Dependent Care FSA, and Commuter Benefits.
Disability insurance
Sisense's provides short-term and long-term disability.
Dental insurance
Sisense provides two options for Dental through Delta Dental: DHMO and a PPO.
Vision insurance
Sisense's Vision Service Plan is covered by VSP.
Health insurance
Sisense's health insurance plan is with Cigna and we offer three options, PPO, HSA - High, & HSA - Low.
Life insurance
Sisense offers employees who work 30 hours or more, basic Life Insurance and employees have the option to elect voluntary Term Life Insurance.
Wellness programs
Sisense's offers bi-weekly yoga classes and monthly mashups activities.
Team workouts
Mental health benefits
Sisense offers access to licensed professional counselors (health advocates).
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
We have Team Thursdays in our US offices that provide catered lunches.
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Online course subscriptions available
Customized development tracks
Paid industry certifications

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