Company Overview
At Memorial Sloan Kettering (MSK), we're not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we're driving excellence and improving outcomes. We're treating cancer, one patient at a time. Join us and make a difference every day.
MSK requires all new hires, volunteers, and vendors who come onsite to provide proof of COVID-19 vaccination. This is based on the COVID-19 vaccines' high level of protection and our shared responsibility in protecting our patients.
Beginning on February 21, 2022, MSK will require all new hires, volunteers, and vendors who come onsite to provide proof of complete COVID-19 vaccination series + booster (once eligible). Individuals currently eligible for a COVID-19 booster must get their booster, or have an approved exemption as a condition of employment at MSK. Individuals can get their COVID-19 booster 5 months after receiving their second dose of either the Pfizer-BioNTech or Moderna COVID-19 vaccine, or 2 months after the Johnson & Johnson vaccine. Individuals who are not yet eligible for a booster must meet this criteria within 30 days of becoming eligible.
Job Description
The Technology Strategic Operations team of DigITs, is seeking a Technology Content Specialist to become an integral member of our dynamic technology engagement training team, which develops center-wide training solutions for non-clinical products and programs being implemented throughout our enterprise. This specialist will work closely with our other specialists, our Business Analyst, and the Tech Ops Associate Director, as well as with external partners and subject matter experts, to ensure consistent rollout of training programs and efficient workflows. Our work and mission are centered on supporting the delivery of high-quality patient care, enhancing the organization's digital transformation, and improving employee engagement and on-the-job effectiveness.
You will:

• Design comprehensive training courses and curriculums that meet both departmental/institution expectations and user needs using Articulate 360.
• Prepare vital documentation, training materials, and training in a variety of formats for end users.
• Support new products and programs and ensure the successful operation and use of existing programs.
• Provide go-live and pre/post-implementation support for new products/programs to assist users.
• Work with the trainers and Associate Director, Tech Ops to identify new training and/or engagement opportunities, serve as a liaison to platform teams, and strengthen DigITs' training offerings.
• Communicate effectively and determine the best delivery practices for trainees, ensuring both training materials and sessions are comprehensive, clear, and applicable to the target audience.
• Communicate with departments and key administrators to ensure that training implementations meet expectations.
• Prepare vital documentation, training materials, and training in a variety of formats for end users.
• Identify Super Users to assist with meeting designated goals and objectives.
• Act as a departmental liaison between the vendors, MSK staff and related MSK departments (i.e., Medicine, Surgery, Radiology, Rad Onc, etc).
• Lead one-on-one and group training sessions for DigITs & enterprise staff.

You are:

• A highly motivated self-starter, meticulous, and able to recognize opportunities and take initiative in appropriate situations.
• An effective communicator, capable of engaging with different audiences.
• An energetic team player who enjoys working collaboratively to support the goals and mission of the department.
• An individual with good analytical aptitude, capable of understanding data, workflows, and using this information to tell a story.

You Have:

• Minimum 1-2 years of experience performing product and program training and implementations in a complex, multi-departmental environment.
• Experience course creation software (Articulate 360, Adobe Connect, Canvas, etc.) preferred.
• Excellent client relationship management.
• Ability to communicate complex ideas effectively.
• Demonstrated ability to build trust-based relationships with both junior- and senior-level client contact.

Benefits
Competitive compensation packages | Sick Time |Generous Vacation+ 12 holidays to recharge & refuel| Internal Career Mobility & Performance Consulting | Medical, Dental, Vision, FSA & Dependent Care|403b Retirement Savings Plan Match|Tuition Reimbursement |Parental Leave & Adoption Assistance |Commuter Spending Account |Fitness Discounts &Wellness Program | Resource Networks| Life Insurance & Disability | Remote Flexibility
We believe in communication, openness, and thinking beyond your 8-hour day @ MSK. It's important to us that you have a sense of impact, community, and work/life balance to be and feel your best.
#LI-Hybrid
Closing
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.