IEX
We build technology that removes barriers, unlocks scale, and moves industries forward.
New York , NY
Hybrid

Technology Support Analyst

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IEX is looking for a Technology Support Analyst to join the Enterprise Infrastructure team with the primary responsibility of supporting end user technologies and related processes for the IEX employee base. You should have strong knowledge of desktop hardware and application technologies, strong problem solving skills, basic networking knowledge, and the ability to communicate complex technology concepts in simple terms. If you’re a self-starter with strong communication skills and thrive in a team environment, please apply!

About you:

  • Self-starter who is proactive and entrepreneurial
  • Excellent analytical, critical thinking, and problem-solving skills
  • Strong written and verbal communications skills
  • Organized and detail-oriented
  • Cross-functional team player
  • Ability to absorb, evaluate, and embrace emerging technologies
  • Ability to communicate complex technical concepts in simple terms

What you’ll do:

  • Support and assist with Level 1&2 end user support, training, and desktop maintenance
  • Install, troubleshoot and upgrade all desktop OS, hardware, printers, and IT peripherals
  • Support the administration of Windows and Linux user accounts, office applications, and software
  • Configure and manage mobile devices and corporate laptops
  • Administer and support the use of conference room and A/V equipment
  • Conduct new hire administration, asset management, and IT inventory management
  • Coordinate with external vendors on purchasing and support of IT equipment
  • Create and maintain technical documentation for users and team members

Your background:

  • 2+ years’ experience supporting end user technologies including hardware and applications
  • B.S./B.A. in Information Systems, Engineering, Computer Science, or a related field
  • Hands-on experience supporting desktop hardware and applications (Microsoft, MAC, Linux)
  • Scripting experience a plus (e.g., PowerShell, Python, Perl, C, Go)
  • Basic knowledge of networking principles
  • Experience working with Network and System Engineering teams


Here at IEX, we are dedicated to an inclusive workplace and culture. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable federal, state or local laws. This policy not only complies with all applicable laws and protects workers' rights but is vital to IEX’s overall mission and values.

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What are IEX Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Unlimited PTO
Flexible time off
Floating holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
IEX has a stocked pantry and fridge including unlimited snacks, coffee, tea, soda, and seltzer on tap!
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

100% covered One Medical membership. 100% employer-paid premiums for medical, dental, and vision benefits (including spouses and dependents). Pre-tax Commuter benefits, Flexible Spending Account, and Dependent Care Spending Account. Unlimited PTO. Bagel Tuesday's, happy hours, potluck competitions, and much more! Focused on providing a diverse and inclusive workplace.

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