Technology Support Analyst

| Greater NYC Area

IEX is looking for a Technology Support Analyst to join the Enterprise Infrastructure team with the primary responsibility of supporting end user technologies and related processes for the IEX employee base. You should have strong knowledge of desktop hardware and application technologies, strong problem solving skills, basic networking knowledge, and the ability to communicate complex technology concepts in simple terms. If you’re a self-starter with strong communication skills and thrive in a team environment, please apply!

About you:

  • Self-starter who is proactive and entrepreneurial
  • Excellent analytical, critical thinking, and problem-solving skills
  • Strong written and verbal communications skills
  • Organized and detail-oriented
  • Cross-functional team player
  • Ability to absorb, evaluate, and embrace emerging technologies
  • Ability to communicate complex technical concepts in simple terms

What you’ll do:

  • Support and assist with Level 1&2 end user support, training, and desktop maintenance
  • Install, troubleshoot and upgrade all desktop OS, hardware, printers, and IT peripherals
  • Support the administration of Windows and Linux user accounts, office applications, and software
  • Configure and manage mobile devices and corporate laptops
  • Administer and support the use of conference room and A/V equipment
  • Conduct new hire administration, asset management, and IT inventory management
  • Coordinate with external vendors on purchasing and support of IT equipment
  • Create and maintain technical documentation for users and team members

Your background:

  • 2+ years’ experience supporting end user technologies including hardware and applications
  • B.S./B.A. in Information Systems, Engineering, Computer Science, or a related field
  • Hands-on experience supporting desktop hardware and applications (Microsoft, MAC, Linux)
  • Scripting experience a plus (e.g., PowerShell, Python, Perl, C, Go)
  • Basic knowledge of networking principles
  • Experience working with Network and System Engineering teams


Here at IEX, we are dedicated to an inclusive workplace and culture. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable federal, state or local laws. This policy not only complies with all applicable laws and protects workers' rights but is vital to IEX’s overall mission and values.

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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • Node.jsFrameworks

Location

4 World Trade , New York , NY 10007

What are IEX Group Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Commuter Benefits
Some Meals Provided
Happy Hours

Additional Perks + Benefits

100% covered One Medical membership. 100% employer-paid premiums for medical, dental, and vision benefits (including spouses and dependents). Pre-tax Commuter benefits, Flexible Spending Account, and Dependent Care Spending Account. 20 paid vacation days. Bagel Friday's, happy hours, potluck competitions, and much more! Focused on providing a diverse and inclusive workplace.

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