Movable Ink

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TechOps Systems Support Admin

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Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences. Founded in 2010, Movable Ink pioneered contextual experiences in email and has powered over 1.5 trillion content impressions worldwide. More than 700 of the world’s most innovative brands rely on Movable Ink to create unique, relevant, and compelling visual experiences across email and web at the moment of engagement.

The role of TechOps Systems Support on the Business Systems team is to be the main point of contact for access internally to Movable Ink’s Platform. This role will get to work cross functionally in supporting the Product team, as well as the Sales, CX and Marketing teams on a day-to-day basis. In additional to Access requests, this role will handle requests for additional system adjustments and will have a hand in maintaining and documenting the system, with an opportunity to help shape changes to our product and our systems.

Responsibilities of the TechOps Systems Support:

In-depth understanding of company access management and role-based access policies
Manage access to the platform application (Including but not limited to: Provisioning, Modifying, Offboarding and granting Data Access)
Manage varying administrative level requests
Manage and audit access and changes to the platform application
Develop and Maintain clear documentation of current state of items above and processes therein
Observe and Notate items to make it to the roadmap for the product through close collaboration with the Product Team

Basic Qualifications

2+ years of Tier 2 support experience
1+ years experience administering SaaS solutions
Ability to effectively manage complex workflows
Ability to maintain a ticketing queue with a consistent pace
Ability to effectively communicate timelines and set expectations
Understanding of security and compliance fundamentals

Preferred Qualifications

Strong understanding of interactive marketing processes
Understanding of the email marketing landscape or similar
Experience working with AWS or similar IaaS provider
SQL experience or similar
Experience working with Salesforce
Experience working with a Ticketing Systems such as Jira, Zendesk or Samanage
Proficiency in Excel or similar

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Cross Smith

Senior People Programs Manager

‘Pausing for Equity’

Holding Space for DEI

Smith is an advocate for holding space — in companywide initiatives and the minutiae of daily planning. “We implemented a ‘pause for equity’ OKR to coach decision-makers on how to concretely think through whom they are including versus excluding,” they said, noting that ERGs help hold space both in and beyond the company. “The programs and events we offer reflect our global teams by offering opportunities to share about and invest back into their local communities.” For example, the company’s INKlusive ERG celebrated U.S. and UK Pride month, donating to trans-serving organizations and more.

I am a fierce equity advocate with a deep background in mission-driven educational and nonprofit orgs. My work with INKlusive helps braid DEI focus into my daily work streams and helps feed my soul.

Melissa Laffin

Senior Content Marketing Manager

CHASE YOUR DREAMS

Grow with support from peers

From the moment Melissa Laffin joined Movable Ink, her peers and leaders encouraged her to pursue her passions. So when she decided to transition out of sales and fulfill her dream of becoming a marketing leader, she received the support and tools she needed to do so. Now, Laffin strives to help her direct reports chase their own ambitions. “My ultimate goal as a manager is to evoke the same inspiring feelings I felt when first coming aboard by ensuring everyone on my team feels supported, capable and set up for optimal success,” she said.

Every day I feel supported to the fullest extent to be myself, but I also feel challenged to reach an even higher potential, which is why I believe many ‘Inkers’ stay for the long haul.

Roger Rodriguez

Senior Director of Solutions Development and Delivery

HIT GOALS + HAVE FUN

Stay engaged and balanced

While Roger Rodriguez and his peers may have encountered a few challenges when they first started working remotely, the benefits of this type of environment have outweighed them all. “It empowers individuals to get their best work done while acknowledging the unpredictability of real life,” he said. Rodriguez added that the company’s events team succeeds in creating a fun culture through virtual gatherings, including cocktail-mixing classes. When he’s not getting to know his coworkers, he can log off and enjoy the important things, such as early family dinners.

I’m convinced we have the perfect environment to kickstart friendships, humanize the person behind the profile picture and, more importantly, move forward as a cohesive unit.

What are Movable Ink Perks + Benefits

Movable Ink Benefits Overview

One of the best things about working at Movable Ink is the amazing company culture we have! We are very proud to say we’ve been named one of Inc. Magazine’s Best Workplaces (2022, 2021, 2020, and 2019) and Built In’s “Best Places to Work” (2023, 2022, 2021, and 2020).

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

Employee-led culture committees

Hybrid work model

President's club

Employee awards