FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland.

As the office IT Support Engineer you will have various responsibilities including:

• Keeping our offices talking to each other by delivering and running high quality remote AV capability.
• Experience of office networks including Wireless and VPN links to our servers.
• Participate in Software License Management and hardware procurement.
• Internal desktop/server/device management and support of desktop across the other company offices when required.
• Ensure that Company desktop, laptop and mobile device security policies are implemented and adhered too.
• Work closely with and coordinate vendor relationships required to deliver company IT requirements

Essentials skills:

• Good communication and interpersonal skills, friendly, approachable, outgoing attitude, willing to help and be involved in the support and training of staff in the use of IT and AV.
• Previous experience of working without supervision and as part of a team.
• A good understanding of the challenges faced when working in an Audio-Visual heavy environment including the operation of AV systems.
• A track record in supporting users running OSX and Windows operating systems, including remote support.
• Good knowledge of Networking including VPN and Wireless with the ability to guide 3rd party vendors on setup and maintain the hardware as required.
• Must be able to travel freely between the UK and US.

Bonus Points for:

• A good knowledge of Microsoft Outlook/Office 365 in a corporate environment
• Experience of Software License Management
• Able to explain problems and solutions clearly to non-technical users.

As an IT Support Engineer, you would work on site or remotely by phone, email or using web-based applications. Your job would normally include:

• Talking to clients to get details of faults
• Working out the reasons for a fault and explaining these to the client
• Fixing equipment, including printers and scanners (known as peripherals)
• Setting up new equipment and upgrading existing systems
• Testing and servicing equipment
• Recording problems and their solutions for future reference
• Training staff on new systems or software applications.

 Why work at FanDuel?

• Create a fun product with a fanatical user base
• Revolutionize a big industry in a fast-growing, well-funded, dynamic company
• Collaborate with extremely talented and passionate team members
• We invest in our team and adapt to fulfill personal development goals, learning new skills and educating others
• Enjoy a fun office environment (social sports, team dinners and drinks) in a great location
• We offer great salaries, benefits packages, stock options, flexible working hours and regular social events