We believe shared knowledge has the power to create a better world. We’re on a mission to enable others to share what they know and monetize their knowledge. Through thoughtful tools and resources, we help transform expertise and know-how into thriving online businesses.
Our Sales and Customer Success department owns sales, customer support and customer success and works to grow the number of successful creators on Teachable. We are looking for a Training Manager, reporting to the Director of Business Operations, to design and deliver an employee onboarding and ongoing learning program that improves employee and business performance. This individual will partner with departmental leadership to define needs, determine capability gaps and areas of improvement that a training program will address, define training KPIs, and ultimately improve time to employee ramp, and depth of employee knowledge.
This position is open to applicants for our NYC, Durham, and Las Vegas offices
Responsibilities
- Manage all aspects of Sales and Customer Success training programs
- Develop and refine a training program that’s based on domain research, user interviews, and alignment to business objectives
- Evaluate existing systems, processes, and resources; identifying gaps and developing a range of new training activities, including facilitation of instructor-led programs
- Administer course material, technology, and invitations to deliver programs in primarily virtual environments (and likely some post-pandemic in-person)
- Evaluate and direct the program’s technical infrastructure (platforms, tools, et al.)
- Maintain and update training material, consulting with subject matter experts (SME) on a regular basis to ensure information accuracy
- Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
- Track and report on all training aspects – including surveys, progress reports, etc.
Requirements
- 5 plus years of experience in sales and/or customer support training role
- Experience in a sales role a plus
- Experience delivering virtual learning
- Comfortable developing, learning and delivering different course content with limited support needed
- Work effectively in a fast-paced, dynamic environment, organize several projects at once, and can quickly switch between tasks
- Strong collaboration skills and the ability to gather and synthesize information across a number of different people and platforms
- High attention to detail
- Excellent organization skills
- Familiar with Disc Personality Types a plus
Teachable is an instructor-focused platform that empowers creators to build and sell online courses and coaching on any topic-from iOS development to watercolor painting to card tricks. Instructors using our platform have collectively earned more than a billion dollars to date.
Since our founding, we've raised more than $12.5 million from top venture investors and were acquired in March of 2020. Teachable is now a part of the Hotmart group, an international startup, based in Brazil, with over 800 employees worldwide. Hotmart's mission is to help creators earn a living from their passion.
We're growing rapidly, with triple-digit year-over-year growth, and are continuing to build a diverse team of top-notch talent. We won't hold you back from reaching your full potential at Teachable; you'll have the freedom to be an integral member of our tight-knit team, with great benefits and perks. Your work here will directly impact hundreds of thousands of online educators, entrepreneurs, and creatives.
We plan to be optionally remote until at least September 2021
Benefits:
Comprehensive Health, Dental, & Vision benefits with options covering up to 100% of monthly premium
Generous Vacation, Personal, and Sick Time
Parental leave, 16 weeks fully paid after three months of service
4% 401(k) with match after three months of service
Supplemental student loan repayment assistance or a professional education stipend
Tax-free commuter benefit
Conference budget
50% gym & wellness match
Teachable encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we're committed to a fair and consistent interview process. Please tell us in your application if you require an accommodation to apply for a job or to perform your job.
