Travel Consultant

| Greater NYC Area
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Company is a boutique consultancy specializing in high-end curated travel. From the bespoke to the basic, they guide their clients on everything from a weekend in Paris to an expedition to Patagonia. The Company’s mission is to serve as trusted tastemakers who curate authentic experiences and connect discerning travelers with passionate locals. The brand represents a warm, worldly sophistication with curator’s keen attention detail, and the company believes it is crucial for everyone behind the brand to represent these qualities.

Travel Consultants are client-facing and have a minimum 5 years’ experience in high-end travel planning. They have traveled extensively throughout the world and procured a breadth of knowledge in luxury hotels and service providers. Travel Consultants also have an intrinsic care for people and are empathetic to even the most discerning client needs; they are well-organized, extremely detail-oriented, resourceful, and can excel in a fast-paced forward-thinking environment. This candidate shares our passion and belief that travel is a source of inspiration, renewal, and joy.

Company is a small business in early phase development, it is crucial for this candidate to be a team player and willing to provide support in all areas of the business. At the same time, we seek a dynamic candidate with excellent growth potential who finds fulfillment in building a business and evolves with our company over the long-term. 

RESPONSIBILITIES

  • Correspond with clients via email, phone and in person
  • Research destination, culinary & activity recommendations
  • Correspond with suppliers (hotels, operators & independent guides) to coordinate bespoke travel arrangements
  • Liaise with hotel concierges to make dining, entertainment & ground transportation reservations
  • Build travel itineraries from idea generation to trip departure
  • Assemble and create client travel documents such as itineraries and invoices in Adobe InDesign and keep them updated
  • Enter & manage travel information in Salesforce-based CRM system (including trip feedback, scouting reports, account/ client information, etc.)
  • Meet or exceed established sales goals
  • Invoice clients, taking credit card payments, submit payment requests
  • Collaborate with Operations Associate to coordinate all final documents
  • Travel on FAM or staff-planned scouting trips, which may occur over weekends
  • Learn and use Company’s tools including Salesforce ,InDesign and Sabre
  • Attend in-office meetings, evening events, and domestic or international conferences
  • Participate in the idea generation, strategy and side project implementation to support Company’s cautious, deliberate growth

REQUIREMENTS

  • New York-based with bachelor’s degree
  • Minimum 5 years’ experience at Luxury Travel Consultancy / Agency. Minimum 3 years direct client facing role
  • Extensive international travel experience (min. 30 countries and luxury product knowledge within those countries)
  • Experience in crafting creative experiences for discerning clientele
  • Outstanding verbal and written communication skills, with ability to present, persuade and communicate effectively
  • Able to handle high-stress situations and remain calm
  • Team player, able towork collaboratively and within groups
  • Strong work ethic who identifies opportunities to take on more
  • Proactive and resourceful; an intuitive problem-solver
  • Detail-oriented and excellent time-management and organizational skills with ability to handle multiple projects and tasks simultaneously
  • Positive attitude with passion for travel, and are flection of the brand’s ethos
  • Quick-learning, and able to work in a fast-paced environment
  • Tech-savvy, proficient with MS Office (Excel skills mandatory) and knowledge of Sabre, Adobe Suite & Salesforce will be considered a plus

COMPENSATION

  • Competitive base salary commensurate with candidate’s experience + quarterly bonus based on performance thresholds
  • Annual travel opportunities (estimated value $20,000+ pertrip)
  • Employee healthcare contribution estimated $4,500 (medical &dental)
  • Retirement & Profit-Sharing Plan (401k)
  • 15 days of Paid Time Off, 10 annual holidays, 4 religious floating holidays
  • Training & Development
  • *Benefits are subject to change without notice.
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Location

66 Pearl Street, Suite 303, New York, NY 10004

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