Trial Success Manager

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In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail e-commerce customers!

As a Trial Success Manager you serve as a strategic partner for enterprise-level customers engaged in a Bluecore trial by supporting, strategizing and executing with world class e-commerce marketing teams. You will play a critical role in driving value to foster long-term partnerships with Bluecore by providing accelerated value add during their trial with Bluecore.  This is an opportunity for someone to play a large part in the success of the Business by growing our long term customer base.

Responsibilities:

  • Primary day-to-day contact and strategic partner for enterprise level customers that have engaged Bluecore on a trial basis.
  • Drive a speed to value relationship by proactively advising clients on their email strategy through sharing insights, and best practices in an accelerated time frame.
  • Be a true product expert in Bluecores Platform with a genuine passion for the retail industry and helping it evolve. You’ll understand all features and methodology, using this understanding  to connect value to the clients trial goals in a fast paced environment.
  • Oversee and project manage all client initiatives by driving internal tasks across teams, including Client Onboarding, Value Consultants, Solutions Consultants, Forward Deployed Engineers, and Account managers to ensure we are meeting deadlines. Record all updates in the project plan and timelines to the client.
  • Identify signs of risk across the client base. Work collaboratively with Account Management, and Value Consultant counterparts to find a way forward.
  • Proactively identify growth opportunities across the client base.  Work collaboratively with Account Management, and Value Consultant counterparts to find a way forward.
  • Train customers on new features and proactively encourage the client to set up more programs that support their trial goals

Enablement Functions as needed:

  • Assist in the scoping of Custom enablement projects, as well as delivering the content to ensure that all goals for sessions are met, both externally as well as internally
  • Work to produce scalable enablement resources for customers and deliver custom enablement packages. 


Qualifications: 

  • 4 plus years of customer facing experience in ecommerce/digital marketing SaaS industry or agency required 
  • Email Marketing experience required - coming from an Email Service Provider (ESP), agency or marketing department is a plus!
  • Experience with Google Analytics, Google Adwords, ESPs, Demand Side Platform (DSP), Customer Database Platform (CDP) a plus

About Us:

Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using AI/ML, activates welcomed personal experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere.

This comes to life in three core product lines:

  • Bluecore Communicate™ a modern email service provider (ESP) + SMS
  • Bluecore Site™ an onsite personalization product
  • Bluecore Advertise™ a paid media product

Bluecore is credited with increasing lifetime value of shoppers and overall speed to marketing for more than 400 brands, including Express, Tommy Hilfiger, The North Face, Teleflora and Bass Pro Shops. We have been recognized as one of the Best Places to Work by Fortune, Crain's, Forbes and BuiltIn as well as ranked on the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies.

 

We are proud of the culture of flexibility, inclusivity and trust that we have built around our workforce. We are a remote first organization with the option to potentially work in our New York headquarters on occasion moving forward. We love the opportunity to come together – but employees will always have the option on where they work best.  

 

At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.  Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status. 

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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While we have currently transitioned to remote work, we continue to keep our vibrant culture alive and our customer focus stronger than ever!

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