Trust & Safety Manager

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At Alt, we envision a world where anything is an investable asset. Using trading cards, we’re establishing a proof of concept to create financial products that traditional financial institutions don’t support or recognize as collateral. Our future plans are to expand into other asset classes to support everything from trading cards, watches, NFTs and even LP interests.

To date, we’ve raised over $100 million from thought leaders at the intersection of culture, community, and capital. Some of our investors include Alexis Ohanian’s fund Seven Seven Six, the founders of Stripe, Coinbase co-founder Fred Ehrsam, BlackRock co-founder Sue Wagner, the co-founders of AngelList, First Round Capital, and BoxGroup. We’re also backed by professional athletes including Tom Brady, Candace Parker, Giannis Antetokounmpo, Alex Morgan, Kevin Durant, and Marlon Humphrey.

Alt is a dedicated equal opportunity employer committed to creating a diverse workforce. We celebrate our differences and strive to create an inclusive environment for all. We are focused on fostering a culture of empowerment which starts with providing our employees with the resources needed to reach their full potential.

What we are looking for:

We are looking for a high integrity Trust & Safety professional to help us deliver on our promise to our customers, employees and partners that our platform is built upon best in class security standards. As a high growth Fintech platform we will naturally start to attract bad actors. The Trust & Safety role is a critical role that will work across functions to make sure we have the right systems, technology, processes and people in place to ensure the highest quality of care for our products. The ideal candidate will have experience working on or managing a Trust & Safety team at an established Financial institution or Fintech company and an appetite to help us build and grow the function here at Alt.   

The impact you will make:

  • Partner with product, engineering and customer service teams to select and implement the best fraud management tools and systems   
  • Manage day to day fraud detection workflows
  • Set clear targets and objectives, and establish KPIs for each core ops workflow
  • Step in to directly support complex fraud issues and scam cases
  • Set the strategy to scale the function and workflows as the business grows, including building and managing a team as necessary

What you bring to the table:

  • 5+ years work experience with 2+ in a Trust & Security role in a relevant industry (FinTech experience a plus)
  • Experience scoping and implementing fraud management technology and designing workflows  
  • Comfort doing data analysis to help drive decision making
  • Enjoy finding elegant solutions to tricky problems and bringing others along on the journey
  • Ability to translate complex, sensitive findings and results into a concise and compelling narrative
  • High integrity and a can do attitude; willingness to roll up your sleeves
  • Experience working cross functionally across teams to drive toward set goals and objectives 

What you will get from us:

  • Ground floor opportunity as an early member of the Alt team; you’ll directly shape the direction of our company. The opportunities for growth are truly limitless.
  • An inclusive company culture that is being built intentionally to foster an environment that supports and engages talent in their current and future endeavours.
  • Stipend to invest in alternative assets
  • 401K, Work from home and Wellness Stipends 
  • Unlimited vacation policy
  • Generous paid parental leave
  • Competitive healthcare benefits, including HSA, for you and your dependent(s)
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Location

54 W. 21st Street, New York, NY 10010

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