Trust & Safety Specialist at Snap Inc.
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling.
We’re looking for a Trust & Safety Specialist to join Team Snapchat! We’re looking for someone who is able to keep a cool head under pressure, and is excited about improving workflows and proactively seeking ways to enhance the Snapchat experience. From developing support resources to tracking and escalating community issues, we’re looking for a utility player who is eager to help our community, keep Snapchatters safe, and isn’t afraid to roll up their sleeves and support wherever needed.
What you'll do:
Review abuse and safety incident reports, take appropriate action per operations policies and follow through clearly and consistently on every report
Drive improvement initiatives by providing guidance on policy development and executing projects that will enhance existing workflows
Review team members’ work product and provide feedback and training if necessary
Identify and escalate new issues and trends
Assist in improving our support resources and content
Assist other Snap teams with localization and translation projects
You set an example. You are a well respected member of the team and focus on achieving results.
Bachelor’s degree or equivalent work experience
1 + years of relevant work experience
Flexible work-hours: full-time and weekends as needed
Excellent verbal and written communication skills
Ability to prioritize tasks and work independently with minimal oversight
Experience collaborating with internal and external stakeholders at all levels of the company
Great judgement and ability to problem-solve, both independently and with peers
Developed perspective on prominent trends and issues in the online safety world
Able to focus and thrive in a dynamic work environment
A passion for Snapchat and online safety
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].