Trust & Safety Specialist at Snap Inc.
Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.
Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!
The Trust & Safety team, a group within Snap’s Platform Integrity and Operations organization, is looking for someone who is able to keep a cool head under pressure, and is excited about improving workflows and proactively seeking ways to enhance the Snapchat experience. From developing support resources to tracking and escalating community issues, we’re looking for a utility player who is eager to help our community, keep Snapchatters safe, and isn’t afraid to roll up their sleeves and support wherever needed.
We're looking for a Trust & Safety Specialist to join the Trust & Safety team!
What you’ll do:
Investigate, review and assess digital content on our platform
Review abuse and safety incident reports, take appropriate action per operations policies and follow through clearly and consistently on every report
Support improvement initiatives by providing guidance on policy development and executing projects that will enhance existing workflows
Review team members’ work product and provide feedback and training if necessary
Identify and escalate new issues and trends
Assist in improving our support resources and content
Assist other Snap teams with localization and translation projects
You set an example. You are a well respected member of the team and focus on achieving results.
Knowledge, Skills & Abilities:
Excellent verbal and written communication skills
Ability to prioritize tasks and work independently with minimal oversight
Ability to build and support relationships with cross functional stakeholders
Great judgement and ability to problem-solve, both independently and with peers
Able to focus and manage ambiguity in a dynamic work environment
Bachelor’s degree or equivalent work experience
1 + years of relevant work experience
Flexible work-hours: full-time and weekends as needed
Experience collaborating with internal and external stakeholders at all levels of the company
Developed perspective on prominent trends and issues in the online safety world
A passion for Snapchat and online safety