Job Description
The Employee Experience & Corporate Technology (EECT) organization develops products and provides technology support for corporate functions across JPMorgan Chase, including but not limited to Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, and Legal etc. We are embarking on a modernization journey by incorporating emerging technologies such as data science, machine learning, big data, cloud, and cyber-security into our product portfolio. Our teams leverage such technologies to develop and refine the tools considered most essential to our users who have complex, fast-paced, informational overloaded jobs, within an already complex industry. Therefore the tools we design must add value while adding minimal complexity. To do our job well, we utilize creative design-led techniques to help us break through the industry jargon and bureaucracy and find insights that others can't. We elevate UX not just to solve users' problems but also to use design to steer the product's evolution into a powerful and extensible framework.
We are actively seeking an energetic Executive Director to join our group.
We are seeking an individual who can create a user centric product strategy and drive design delivery capabilities for our Global Technology (GT) applications. Our Product Design team sits within the EECT organization and partners with the product owners to ensure that the products that we create follow the user centric design principles from the inception phase itself.
The ideal candidate is, above all, a maker and enjoys balancing craft with an academic interest in theory and science of Interaction Design, HCI, and user-centered design methodologies. In addition, candidates should have the following skills and interests:

• Grow and mentor a team of UX professionals and continue to develop their careers
• Experience building highly accessible and trusted products
• Experience demonstrating clear insights, problem solving and simple solutions
• Ability to collaboratively create strategy from quantitative and qualitative research
• Ability to communicate strategy to stakeholders through influence and presence
• Ability to execute strategy collaboratively with designers, engineers and product managers
• Champion UX implementation and be knowledgeable of the development process.
• Define and drive the overall process of Interaction Design/Information Architecture for complex highly functional business applications
• Enjoys the multi-disciplinary and collaborative nature of product development
• Is detail-oriented and appreciates the value of visual aesthetics across everything we do

Qualifications

• Minimum of 10+ years of experience working as a user experience professional with 5+ years leading and managing complex teams
• 7+ years of experience building and managing UX teams
• Bachelor's Degree in graphic, industrial, interaction design or related degree. Master's degree or equivalent advanced degree is preferred
• Has evaluated the goals and opportunities of an initiative and then worked to craft a program of work for the UX work stream which has included user research and synthesis, conceptualizing, designing, specification, QA, and deployment
• Experience designing applications within complex business domains similar to financial services
• Track record of successful deliveries and a strong portfolio that highlights their ideas and end-product.
• A portfolio with samples of work must be provided to be considered for the role.

JPMorgan Chase & Co. is an equal opportunity employer and affirmative action employer Disability/Veteran. JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You'll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda.