About Rent the Runway:

At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer experience. We have pioneered the closet in the cloud and believe that every person globally will soon have a subscription to fashion. We are proud to be both a profitable and fast-growing business, with 11 million members of our community who believe that rental is the future.

Position Overview:

The Vendor Relations Coordinator will provide support to the Fashion team, with a particular emphasis on managing the vendor experience. This position has a specific focus on improving communication and processes internally as well with external contacts to ensure an effective vendor experience. You will provide cross functional support between the warehouse and our Planning, Buying, Accounts Payable, and Site Merchandising teams focusing on order confirmations, receipts, discrepancies, inventory and returns.

Responsibilities:

• Onboard vendors and collect necessary paperwork for accounts payable and buying
• Manage vendor-relations inbox, vendor onboarding process, communication cadence, and engage with merchandising leaders to address challenges with vendors
• Respond to vendor management requests from external and internal partners on a daily basis
• Coordinate resolutions based on the needs and requests of respective departments
• Work closely with Accounts Payable Coordinator to ensure timely payment and prioritization of invoices
• Monitor all vendor standard exceptions and flag repeat compliance issues
• Manage open cases in ERP system that require ongoing troubleshooting
• Actively function as liaison between Accounts Payable, Buying, Operations, and vendors to ensure operational excellence and timely resolution of issues
• Have a thorough understanding of vendor guidelines, compliance requirements and provide vendors and internal stakeholders of any changes
• Proofread and edit vendor communication drafts and send final materials with an appropriate and consistent format
• Organize and develop training sessions for new vendors and new systems
• Deliver excellent customer service through the development of strong working relationships cross-functionally
• Reach out to brands regarding discrepancies (short shipment, over shipped, incorrect item, etc.)
• Provide timely validation and resolution of all exceptions from brands and suppliers for receipt

Qualifications: 

• Bachelor’s degree required
• 1+ years of experience in account management, or customer service delivery in related industries like retail or hospitality
• High degree of proficiency with Microsoft Excel and Word
• Solid analytical and quantitative skills
• Excellent written and verbal communication skills
• Experience with Microsoft Dynamics or purchase order journal systems a plus
• Demonstrated ability in learning tools and processes, effectively utilizing them for service delivery
• Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment
• Strong service mindset and ability to use metrics to measure service levels

Benefits:

At Rent the Runway, we’re committed to the happiness and wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

• Generous Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family
• Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered
• Industry leading 401k match - an investment in your future