As the leader in the digital content space, Shutterstock is one part techy, one part entrepreneur and all parts compelling! We are an agile company, able to bring something new to the table every day. As a young and growing organization, we’re always eager to solve problems and find new and better ways to do things, and we do so with both integrity and a commitment to quality.

Reporting to the CMO, you have the ability to blend both the art + science of driving increased customer retention as well as size and share of wallet. You have a holistic and innovative understanding of our customers that will allow you to enhance customer engagement and build loyalty. You are able to create compelling, personalized experiences using real-time data-science propensity models that reinforce our brand positioning and unique selling proposition.

As a guild leader of CRM, you would be responsible for setting strategy, in partnership with the leaders of our multiple Business Units, and you would do so for omnichannel Prospect Conversion, Customer Monetization, and Lapsed Customer Reactivation programs. You are a talented leader, and you are eager to mentor and inspire your talented team - collectively you will drive the execution of these programs.

Responsibilities

• Deliver or exceed 2018 plan incremental revenue
• Partner with Data Science, Marketing Technology, and other teams across the organization to create the infrastructure for omnimedia (web, email, in-app messaging, postal, etc.) CRM campaign management
• Drive longitudinal customer journey planning, and work with Customer Insights to develop qualitative understanding of pain points and potential magic moments in the customer life cycle
• Create Development and Career Path plans for members of your CRM team
• Participate as a member of the Marketing Leadership team

Requirements

• 10+ years in omnimedia CRM, including 5+ years as leader of the CRM function
• Demonstrable success delivering double-digit revenue CAGR with real-time personalization campaign strategy, planning and execution based on customer propensity models
• Experience with Machine Learning CRM technology a plus

Personal Attributes:

• Analytical
• Positive energy
• Collaborative
• Strategic

About Shutterstock:

Shutterstock, Inc. (NYSE: SSTK), directly and through its group subsidiaries, is a leading global provider of high-quality licensed photographs, vectors, illustrations, videos and music to businesses, marketing agencies and media organizations around the world. Working with its growing community of contributors, Shutterstock adds hundreds of thousands of images each week and has millions of images and video clips available.

Headquartered in New York City, Shutterstock has offices around the world and customers in more than 150 countries. The company also owns Bigstock, a value-oriented stock media agency; Shutterstock Custom, a custom content creation platform, Offset, a high-end image collection; PremiumBeat a curated royalty-free music library; Rex Features, a premier source of editorial images for the world's media.

For more information, please visit www.shutterstock.com and follow Shutterstock on Twitter, Facebook and Instagram.

Equal Opportunity Employer, M/F/D/V