Vice President, Innovation and Execution

| Greater NYC Area
Who we are
Cityblock Health is a new type of healthcare company, operating out of Brooklyn and backed by Alphabet’s Sidewalk Labs, along with some of the top healthcare investors in the country.
 
Our mission is to radically improve the health of urban communities, one block at a time. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we bring the capability to deliver care in the home and neighborhood with our field-based teams.
 
In close collaboration with community based organizations and a leading commercial partner, we are reorganizing the health system to focus on what matters to our members. We deliver personalized primary care, behavioral health, and social services through a network of neighborhood hubs with deep community-based partnerships and world-class technology. 
 
We partner with payers and at-risk providers, taking capitated financial risk to care for their most vulnerable, high and rising risk members. Additionally, we invest in strategic partnerships with community-based and social services organizations, in some instances bringing them into the value equation through sub-capitation and performance-based compensation. 
 
Over the next year we’ll grow quickly, including entering new markets, each with their own commercial relationships and field-based teams. This role will be a key contributor to the success of our business.
 
The Role:

We are seeking an innovative, execution-focused leader who will drive the conceptualization, development, and implementation of a portfolio of clinical, operational, and technical/digital capabilities that advance Cityblock’s care model and operational performance in ways that enable us to achieve superior clinical outcomes, quality results and member experience. As a leader of Cityblock’s Innovation and Execution Group, this exceptional person will instill innovation, disciplined capability development, and continuous performance improvement as a core feature of Cityblock’s culture and a source of competitive advantage.

This leader will identify promising new capabilities for Cityblock and creatively develop bespoke capabilities entirely new to healthcare delivery. This leader must deeply understand the Cityblock care delivery model and operating model, and align with Clinical, Operations and Product leadership to diagnose and identify the most important capability gaps and issues that need to be addressed through innovative programs and performance improvement initiatives.

This leader will serve as the internal steward of a disciplined innovation management approach and will own a portfolio of strategic initiatives that Cityblock elects to pursue through evaluating and prioritizing potential new innovations, considering capabilities needs, investment priorities, risks/benefits, and other relevant trade offs. For initiatives prioritized for development, this leader will guide teams to develop and rapidly test pilots that then graduate into full scale implementations across Cityblock. This responsibility includes end-to-end program management and, over time, optimizing new capabilities to reach their full potential as Cityblock scales and grows. All functions and local markets are in scope and must be continually evaluated to ensure that Cityblock can efficiently and effectively support high growth while maintaining a desired level of fidelity to our core model.

Illustrative examples of programs within this leader’s portfolio may include and are not limited to:

  • Remote patient monitoring and digital technologies deployed in the field
  • Streamlining of care team coordination processes, applications and tools
  • New tools and processes for collaborating with local social services and community organizations
  • Digital tools to enable clinicians, non-clinicians and clinical operations team members to communicate across health care settings
  • Clinic throughput, process efficiency, scheduling efficiency

This leader will influence both internal and external audiences in a high impact, highly visible role as s/he actively contributes to the dynamic and innovative culture within Cityblock. If you like solving hard problems, have deep experience evaluating and implementing new technologies and capabilities in healthcare settings, are excited about joining an organization that will drive significant change in the healthcare industry, and are an amazing teammate, then we want to hear from you!

You will:

  • Own and drive the pipeline and portfolio of clinical, operational, and technological capabilities that advance Cityblock’s care model and operational platform
  • Partner with Clinical, Operations, and Product leaders to identify performance and capability improvement needs, scope them, prioritize them, resource them, and then implement them
  • Deeply understand the capabilities of the Cityblock care delivery model and operating model, and align with clinical and operational leadership to diagnose and identify the most important capability gaps and issues that need to be addressed through innovative new programs that advance and mature our platforms over an accelerated time frame
  • Serve as the steward and process owner for a disciplined innovation management approach, including guiding and driving the organization through an ongoing process of evaluating and prioritizing a portfolio of potential new innovations, internal capabilities needs, investment priorities, risks/benefits, value propositions, adoption enablers and/or barriers, and relevant trade offs
  • Guide teams to develop pilot programs that then graduate into full scale capability innovations that are implemented across Cityblock, including end-to-end project and resource management. Over time, lead optimization of new innovations and capabilities to reach their full potential, and to efficiently support Cityblock’s growth
  • Leverage LEAN and design thinking principles to deliver greater efficiencies and effectiveness. Employ detailed process and workflow analysis with emphasis on member experience, clinical outcomes and quality
  • Partner with leaders across almost every function within Cityblock to drive innovation and serve as a change agent. Partner with vendors, business partners and community organizations for innovations that extend beyond Cityblock’s walls
  • Develop a point of view on the types of innovations that could be game changing, not only for Cityblock but for the broader healthcare industry

You’d be a good fit if:

  • Have 12+ years of experience in healthcare management consulting or similar large-scale initiatives management experience
  • You have experience leading complex organizations to create and pursue a portfolio of capability innovations, with significant program management responsibilities
  • Have general operations experience within health plans, particularly health plans with significant Medicaid, Medicare Advantage and/or duals business lines and advanced value-based care contracting relationships
  • You have experience developing, managing, and optimizing budgets and financial operations related to large implementations
  • You have built a personal brand and reputation for delivering outstanding service to senior executives
  • You have demonstrated an ability to engage, inspire and build credibility and trust with your teams and with clinical executives
  • You consider yourself to be a “guru” or “wonk” on healthcare delivery innovation, technology trends and emerging medical equipment technologies

Nice to have:

  • Similar project/program management experience within a top consulting firm, private equity firm, innovative care delivery organization, or high growth medical group or health system
  • Experience leading innovation in a high growth technology company
  • Established yourself as an industry thought-leader in clinical innovation
  • You have strong familiarity with HIPAA and other applicable health care regulatory frameworks
  • Master's degree in related field (i.e., MBA, MHA, MPH, MS)

Please include in your application:

  • A resume and/or LinkedIn profile
  • A short cover letter
Cityblock values diversity as a core tenet of the work we do and populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
 
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Location

We're in DUMBO, where toy elephants parachute from rooftops and Thursdays are for live music. Plus, Sweetgreen, Brooklyn Roasting Company, & Equinox!

An Insider's view of Cityblock Health

What's the biggest problem your team is solving?

As a technologist, I think there is a huge opportunity to build a new set of digital tools that are not only beautiful and intuitive, but also 100% focused on meeting the needs of the people we serve where and how they live today.

Mat

Chief Product Officer

How does the company support your career growth?

This is my first role as a software engineer—my previous life was in fashion retail. Cityblock created a structure that enables me to master fundamental skills and empowers me to own projects that expose me gradually to more difficult concepts, like building our application’s notification center—with a supportive team backing me up.

Alicia

Software Engineer

What is your vision for the company?

In my clinical work, I've seen our health system moving away from relationships and toward increasingly complex frameworks. I joined Cityblock to challenge that trend. To make healthcare trustworthy again and to truly meet individuals where they are.

Toyin

Chief Health Officer

What are Cityblock Health Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
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