Vice President, Shared Services

| Greater NYC Area
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The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency.

So if you’re talented, driven, creative, and hungry to bring something entirely new and wildly ambitious into the world (and have some fun doing it), then we want to talk.

The Trade Desk has an incredible opportunity to bring your analytical, HR, and process improvement skills to the next level by delivering HR services that truly affect the people side of our business.

As a key member of the People team, you will drive and influence the organization to reimagine our Global HR Shared Services model. Reporting to the SVP, Global People Operations & Total Rewards, this person has overall responsibility for Global HR processes and delivery of services. HR service delivery includes all aspects of employee lifecycle event services (e.g., hire, termination, transfer, development, promotion, on-boarding, employment verification, employee data management, benefits, compliance, leaves). The VP, Shared Services provides strategic oversight over all Shared Services areas including: Contact Center, Data Management, Talent Acquisition Support, Benefits Administration, Leave of Absence, Compliance, Global Mobility & Immigration.

The VP, Shared Services is responsible for building and managing the HR service delivery model and related policies, systems and processes. Ensures process optimization, quality delivery and alignment with business needs of HR transactions, process, policy and compliance. Serves as an integral part of the People Team, working closely with the organization to ensure efficient and scalable delivery of HR services.

What You Will Be Doing:

  • Drive our Global HR Shared Services strategy and initiatives. Improve and streamline HRSS organizational activities. Re-think how we provide services using technology, vendors, innovation and resources.

  • Continually identify areas where work can transition into HR Shared Services, analyzing the current process(es), designing and/or contributing to the future process by collaborating with key partners and developing a plan for execution. Improve upon ways employees can reach us to feel we are accessible and inclusive (call center, case management, chatbots, etc.).

  • Spearhead continuous improvements within the organization; identify and eliminate barriers to accuracy, productivity and quality. Define key performance indicators develop metrics and service level agreements for core programs and transactions, track delivery against program objectives, lead improvement initiatives and encourage a culture of efficiency, innovation and customer service.

  • Interact and work closely with other areas of the People team (Total Rewards, Talent Acquisition, L&D, etc.) to identify process gaps and possible solutions and drive efficiency in process across the business. Lead change efforts. Collaborate with other functions to ensure seamless delivery of employee services (IT, Finance, etc.).

  • Ensures there is a positive internal and external working relationship within the HR Services team and with external clients by frequently communicating and soliciting feedback with both parties and by measuring client satisfaction.

  • Oversee the members and activities of the Global Shared Services team, which provides first-line HR support:

    • Establish training that ensures each team member is equipped to answer or re-direct employee questions across a range of HR disciplines.

    • Establish sound processes for maintaining employee information in the HR system and oversee the consistent application of those processes.

    • Oversee the quality delivery of all HR shared services including exit processing/interviews, production of select HR reports, basic leave of absence administration, and other similar services.

What You Bring To The Table:

  • Bachelor’s degree or equivalent experience and a professional HR certification is preferred.

  • 12+ years of progressive HR experience with a minimum of 5 years supervising and coordinating the work of a team of HR professionals and managing relationships with functional COE s and HR leadership.

  • Experience working in an organization that provides service to the HR organization in a shared service delivery mode in a fast-paced organization utilizing a modern HRMS. Expertise gained as either an HR Business Partner and/or through experience in a Center of Excellence role (i.e., L&D, Talent Acquisition, and Compensation) is desired.

  • Strong proficiency in project management and solid analytical skills with the ability to incorporate metrics and analysis into HR service delivery.

  • Ability to build effective work relationships, influence behavior with experience in change management, develop and implement strategic HR initiatives and programs that are aligned to business needs. Proven leadership skills and the ability to provide structure and guidance for a team.

  • Ability to thrive in a fast-paced business environment, be detail-oriented, independently motivated, and have the confidence and ability to interact with and influence stakeholders in a professional, approachable, and positive manner.

  • Excellent management skills and ability to organize and plan effectively to meet both short- and long-range project plans, goals and objectives.

  • Ability to establish credibility and develop, maintain, and influence at all levels in the organization while building relationships and trust during times of change and transition.

  • Excellent oral and written communication skills; ability to convey business requirements and technical needs in a clear, concise, and effective manner.

  • Strong leadership capabilities with ability to lead develop and motivate others in accomplishing goals.

  • Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, quality of service, and costs.

  • A demonstrated ability to streamline business processes while ensuring customer satisfaction

#LI-JK1

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Location

Our NY office is in the Grace Building with sweeping views of the city, Bryant Park and close to lots of great restaurants.

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