Virtual Care Operations Manager
About Eden Health
Eden Health provides simple, tech-enabled primary care sold directly to employers. Our users enjoy immediate access to care over the Eden Health app, in our private clinics, and directly in their offices. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes: when companies work with us they have healthier workforces, increased productivity, and reduced healthcare costs.
What you will be doing
As a full-time Virtual Care Operations Manager, you will lead the day-to-day operations for the virtual care team and manage the Virtual Navigator team. Your responsibilities will include owning virtual care performance metrics, implementing workflow and process improvements, and ultimately ensuring a great patient and provider experience. You will work closely with the clinical, product, data, and operations teams to develop and execute on cross-functional virtual care initiatives, focusing on care quality, access, and efficiency. Excellent candidates will have a passion for continuously improving the lives of our patients and providers and be eager to lead a team of phenomenal Virtual Navigators.
What success looks like
- Ensure a phenomenal patient experience through enhancing and administrative workflows and enabling seamless chat and video-based clinical encounters
- Manage an engaged team of Virtual Navigators through excellent training, coaching, career development, and empowerment
- Lead day-to-day virtual care execution by mastering internal operations and prioritizing initiatives
- Identify opportunities to increase efficiency with new tools or workflows, delivering measurable value for patients and providers.
- Drive the key success metrics for virtual care, including patient satisfaction, service delivery and performance, SLA adherence, and financial goals.
- Partner with clinical leadership to ensure documentation and compliance with protocols, policies, and training.
- Determine virtual care staffing needs and participate in key interviews to build an effective team and ensure appropriate virtual care coverage.
What you will bring
- A passion for delivering virtual primary care and directly supporting patients.
- A willingness to get into the weeds and provide hands-on support to your team
- 3+ years experience building, managing, and cultivating teams.
- A proactive, problem solving mindset, with the ability to structure and solve complex problems.
- Proven ability to use data to drive your decision making.
- Proven experience communicating with key stakeholders at various levels.
- A team-oriented approach to healthcare.
- The desire to be part of a fast-moving, cutting-edge startup.
- Experience in healthcare, especially collaboration with providers, is a plus.
Why Eden Health?
- Fast-growing startup backed by leading venture capital firms Greycroft, Flare Capital, 645 Ventures, PJC and others
- Exciting product in one of the largest and fastest growing markets in the country
- Mission-driven culture passionate about improving access to healthcare for employees and their families
- Competitive salary and equity compensation package
- Great benefits including medical, dental, vision insurance, and commuter benefits
- Generous PTO, healthy snacks, and regular happy hours
- Awesome team with a great comraderie - we work hard and have lots of fun!
Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. [email protected]). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.
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