Virtual Navigator (Temp)
About Eden Health
Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering relationship-based collaborative care. With this model, our clients have healthier workforces, increased productivity, and reduced healthcare costs. We are committed to diversity, equity, and integrity, and our teams reflect this. Our hope at Eden Health is to create an environment where each person can do the best and most important work in their careers.
What you will be doing
As a Virtual Navigator, you will be responsible for handling incoming scheduling and access requests through our patient facing app. You will drive a high-touch patient experience by navigating them through the complexities of healthcare. You will be answering questions about appointments, scheduling, medical records, benefits and insurance plans, and billing and costs concerns. You will be interacting with our patients via our Eden Health app, by phone, and by email. You will be working closely with medical providers, behavioral health clinicians, and Healthcare Navigators.
This is a full-time, remote short-term position (3 months - up to 1 year)
What success looks like
- Communicating professionally with our patients and responding to all of their requests with sensitivity and positivity
- Collaborating with our engineering and product team to develop new solutions and increase patient access to all of Eden Health’s services
- Efficiently answering basic insurance, cost, scheduling, and care coordination questions on the spot
- Identifying and triaging complex or urgent questions to be handled by our Healthcare Navigation team
- Providing timely communication and updates throughout your shift
- Ability to multi-task and keep track of multiple patient chats at once while prioritizing patient needs based on urgency
- Strong attention to detail during every patient interaction
What you will bring
- 1 minimum experience in a healthcare or healthcare related field required
- A desire to provide the highest quality patient experience, because healthcare is hard
- An interest in using technology to deliver tech-enabled primary care
- A team-oriented approach to health care
- Excellent verbal and written communication skills
- Positive, professional, and caring tone with patients
- The desire to be part of a fast-moving, rapidly-growing startup
- Humor, humility, and openness to being appreciated as a hero by our patients and providers
Why Eden Health?
- Remote first company and culture
- Series C Healthtech startup with a mission-driven team that's passionate about helping every person have a relationship with a trusted healthcare provider
- Competitive salary and equity compensation package
- Medical, dental, and vision insurance and commuter benefits
- Dedicated Culture Committee led by CEO
- Learning and development budgets to help you grow and bond with your team
- Positive, inclusive, supportive culture cheering you on your journey
- Strong and quickly growing client base of America’s leading employers
Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. [email protected]). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.