Virtual NP/PA, Urgent Care (MIC) at Cityblock Health

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About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

Cityblock delivers care where it works best for our members. In addition to our community-based teams, we’ve made our services even stronger for COVID-19 and beyond by adding a Community Rapid Response team and Virtual Care offerings, allowing our members to access care 24/7 via the phone, video, and text message. 

As a part of the team, you’ll go above and beyond to connect with members across all of our markets in a respectful and empathic manner to meet their needs and to provide feedback to the system as a whole as we strive to do better every day.


About the Role:

In this role, you will provide virtual urgent and emergent services to Cityblock members as part of our innovative care model. You will help us in meeting members where they are by providing Cityblock care to our members virtually, responding to inbound urgent care needs from members and their care teams, and triaging decisions to dispatch our mobile field team of allied health personnel to initiate blended virtual/ in-home urgent care visits.

Location flexible.

  • You will work in a radically different model of healthcare
  • Expect collaboration, shared-decision making, and partnership across clinical and non-clinical care team members, including our team of Virtual Community Health Partners, allied health personnel, and Member Services Center
  • Partner with other members of the care team, providing physical health clinical support and collaborating closely with Nurses, Behavioral Health Specialists, and allied health personnel, among others
  • Foster trusting relationships with individuals, their families and caregivers, and communities
  • Go above and beyond to connect with people in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day
  • Oversee Community Rapid Response allied health personnel during home visits.  You will virtually meet with patients, obtain an appropriate history, assist allied health personnel in a focused physical exam, order appropriate testing and treatment, and provide appropriate follow up with requesting and  primary providers.
  • Participate in the bi-weekly clinical case conference and ongoing education of our allied health personnel

Requirements for the Role:

  • You have at least 3 years of experience as an Emergency Medicine PA or NP in a high-volume emergency department or urgent care
  • You are Board Certified Physician Assistant National Certification Exam or Nurse Practitioner
  • You have a license to practice in one of the following states (NY, MA, NC, DC) and are willing to obtain licenses in all other existing and future Cityblock markets; Cityblock will help in this ongoing process.
  • Active DEA Controlled Substance Registration or eligible for application
  • Maintenance of professional credentialing and CME standards
  • You are passionate about the growing role innovative technology can play in improving access to care and care delivery
  • You are passionate about tackling the issue of healthcare inequity
  • You are an independent self-starter, a leader, and a strategic thinker who is excited about the big picture of whole health, and the ongoing evaluation and iteration of our care model
  • You have experience working within an interdisciplinary team
  • You are comfortable working in a tech-heavy environment
  • Available to regularly cover some evenings and weekends on a rotating schedule

How We Define Success:

  • Manage acute exacerbations of complex medical problems in collaboration with an interdisciplinary team 
  • Manage the inbound virtual urgent care call line to provide clinical support/triage 
  • Create, update and manage text/telephonic/virtual holistic assessments, care plans, goals and drive interventions that map to positive cost/quality outcomes, exceptional member experiences and exceptional care.
  • Work daily within our custom-built care facilitation platform, which will enable you to collect data, organize information, track tasks, and communicate with staff, members, and family. 
  • Foster lasting and trusting relationships and leverage motivational interviewing techniques paired with strong clinical acumen to assist members in achieving goals, identifying new needs, and coordinating care
  • Leverage strong time management skills to juggle competing priorities throughout the day
  • Strong decision making skills to ensure that we make the most impactful judgement calls as we care for members
  • Decrease unnecessary hospitalizations, emergency room visits, and urgent care use
  • Member and provider satisfaction scores
  • Timely response to Community Rapid Response team request for consult
  • Timely backup for virtual urgent care escalations
  • Timely documentation and loop closure with primary team
  • Collaborates with other providers at Cityblock and externally 
  • Engage in target setting for new clinical initiatives and managing those targets

Nice to Have, But Not Required:

  • Experience in Emergency Medical Services or Mobile Integrated Health programs
  • Experience providing telemedicine services, either over chat, video or phone 
  • Experience utilizing bedside ultrasound
  • Cross-licenced in multiple states (highest priority for CT, MA, NY)
  • Multilingual

What We’d Like From You:

  • A resume and/or LinkedIn profile 
  • A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

-

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • ConfluenceManagement
    • JIRAManagement

Location

Cityblock is committed to flexible work. Due to the COVID-19 pandemic, most of our business team is operating remotely.

An Insider's view of Cityblock Health

What's something quirky about your company?

There's a slack channel for everything - plants, podcasts, cooking, baking, hiking, Peloton - I love it

Tina

Implementation Manager

How does the company support your career growth?

My manager and I do monthly check-ins on career development during our 1:1s. This has been a great opportunity to address areas I'd like to improve and set up an action plan.

Jose

Senior Software Engineer

What are Cityblock Health Perks + Benefits

Cityblock Health Benefits Overview

To properly care for our members and advance equity in the communities we serve, we believe our own team must be diverse and inclusive. We take to heart what it means to bring your whole self and actively work to build representation, build belonging and advance justice. Our goal is to ensure everyone at Cityblock feels respected, celebrated, and part of our community.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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