Summary 

AiCure has developed patient-facing technology that enables remote engagement such as measuring digital biomarkers, real-time monitoring of patient medication dosing, and electronic patient reported outcomes (ePRO). AiCure deploys this technology in clinical trials along with a proprietary platform to sites and sponsors that provides real-time monitoring of remote patient engagement and site compliance. Our technology enhances clinical trial data, enables predictive trends, accelerates timelines, and reduces costs. 

The Virtual Site Specialist (VSS) will have a close working relationship with the clinical research sites that are utilizing AiCure technology.  They will operate under the direction of the Clinical Site Lead (CSL) for their assigned project to provide proactive trend monitoring of metrics and KPIs as well as actionable guidance to site coordinators in relation to AiCure technology. There is potential for direct patient outreach. 

We are looking for individuals with experience working on clinical research studies at a sponsor, contract research organization, or clinical site.  This individual must have experience in health care provider (HCP)-patient interactions and direct experience with technology supporting care. As such, this individual must also have working knowledge of GCP and FDA guidelines for research as well as HIPAA and GDPR for privacy. Since a majority of this role requires communication with clinical sites, we are looking for a person that is highly communicative and outgoing. 

Essential Functions/Responsibilities:

Responsibilities 

• Serve as a direct liaison and partner to study coordinators by providing support, escalation of issues, minor troubleshooting, and re-training as needed
• Track performance of sites across projects via key metrics and performance indicators under the direction of the clinical site lead
• Summarize notification, metrics, and reporting to provide clear actionable guidance to each assigned site
• Directly engage (via phone, video chat, and in-person visits) with clinical sites based on metrics
• Gather qualitative information from sites on process improvement, escalate risks or issues to Clinical Site Leads
• Help assess site training and patient education needs, may help to develop new material
• Support internal teams with site level needs as needed (including IRB, data queries, decommissioning, etc.)
• May have direct follow up with patients 
• Opportunity for some travel, although this will be rare
• Option for fully remote and/or working out of our New York City office

Key abilities

• Ability to handle complex customer interactions and help them find success
• Strong time management skills with the ability to prioritize and complete time sensitive tasks efficiently
• Ready to work in a fast-paced, constantly evolving work environment
• Extremely high emotional intelligence
• Strong written and verbal communication skills with a strong desire to support customers
• A go-getter who wants to solve problems through data-driven decision making

Required Education & Training:

• Bachelor’s degree in relevant field required
• Minimum 1+ years experience working in a clinical research environment
• Experience working as a site coordinator, research assistant, or clinical trial assistant for a pharmaceutical company, contract research organization, or clinical site strongly preferred
• Strong working knowledge of clinical research operations and regulations (GCP, FDA, HIPAA, GDPR)
• Experience working with patients or care providers directly, as well as with patient-facing technology
• Strong computer skills including ability to work with large amounts of data in excel, experience with data and analytics platforms is a plus

Official Title: Virtual Site Specialist

Department: Operations

Team: Clinical Site Services

Location: Remote

Travel:  10-30%