What's Clyde

Clyde is an end-to-end product protection platform that is re-thinking the way retailers increase loyalty and drive revenue, and the way customers manage their purchases. We are tackling the $50B per year extended warranty market and becoming the de facto solution in the space by leveraging an intense focus on product, design, and customer experience. Clyde delivers product protection plans directly to consumers as they shop, owning the relationship from purchase to claim submission to resolution. We know that the relationship between retailers and their customers is far from over after checkout, so we’re building products to deliver value at every stage of this relationship.

As VP Admin Strategy & Operations you will drive the scaling of Clyde’s warranty business by building the team, managing partnerships, and creating a differentiated product protection experience. You’ll be responsible for setting and tracking KPIs, and ensuring Clyde’s warranty business hits financial and strategic goals. This role is a player/coach position. Remote okay.

What You’ll Do

• Design, manage, and build Clyde’s administration and insurance department as efficiently as possible.
• Own the program structure and program delivery to the customer – optimizing for flexibility
• Develop and manage administrative, insurance, and partner relationships
• Build out licensing, compliance, and pricing functions within your department
• Hire and manage a team of A+ players for the TPA, starting with a Program Manager
• Partner with the sales department from a warranty expertise perspective to help get into and close deals and solution design
• Support the success team from a program delivery and management perspective

Requirements

This is the position for you if…

• Are product focused with a startup mentality for innovation and building out process
• Enjoy hiring, coaching, and team development
• Thrive in environments that move quickly, have high accountability, and high ROI
• Excel in bridging the gap between automation and compliance
• Can get in the weeds without losing sight of the end game

What We Look For

• Experience in extended warranty and insurance
• Experience with eCommerce platforms and tools
• Relationships in the warranty space with a focus on consumer products
• Knowledge of Service Contract law and regulatory requirements

Benefits

Who are we?

Clyde was founded in 2017 in NYC by a customer-obsessed team of designers, engineers, operators, and successful former founders. We have partnered with some of the top investors in the world to help us achieve our vision.

Why should you join us?

Clyde is building an incredibly thoughtful suite of products with enormous potential. We are a highly resourceful, motivated, and collaborative team, and we value the diversity of all kinds. We hold ourselves to the highest standards. All members of our team will have ample opportunities for professional growth, plus, we offer competitive salaries and equity packages, health insurance, unlimited time off with a mandatory 10 days, a vacation fund, and a creative culture. We are building a really exciting company and can’t wait for you to join us.