VP, Client Programs at Zipari (Greater NYC Area, NY)

| Greater NYC Area
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Zipari is a software technology company based in DUMBO, Brooklyn, NY. Our mission is to disrupt the insurance industry by introducing consumer-centric solutions powered by data analytics. We encourage all candidates to apply if shaping the future of a growing company, investing in our culture, and solving complex challenges interests you. The Zipari team members have strong work ethics, believe in what Zipari is building, and are committed to achieving company goals. Our team has foodies, talented musicians, artists, and a mix of other unique elements that make us one: The Zipari team!

What You'll Be Doing

  • Being accountable for overall delivery across multiple projects in an engagement
  • Establishing and nurturing client relationships at an executive level
  • Building relationships with the leadership teams to formulate program strategy that aligns with client business objectives
  • Ensuring engagement objectives are in continuous alignment with evolving business direction 
  • Serving as the first point of contact to leadership for client concern
  • Resolving delivery issues; understanding and managing client expectations to result in an extraordinary client experience
  • Anchoring and driving steering committee meetings for continuous process improvements to achieve delivery excellence
  • Reporting to Zipari internal senior management and leadership teams on the overall engagement (across different dimensions like delivery, staffing, financials etc.) 
  • Aligning with Zipari’s project management methodology for program governance, scope management, and project execution
  • Liaising and leading collaboration between internal Zipari teams and client teams

Requirements

  • 15+ years of Program/Project Management experience
  • 10+ years interacting with technical resources
  • 5+ years managing Agile projects
  • 7+ years of health insurance experience
  • Strong client facing consulting background
  • Experience interacting with C-level IT leaders to represent delivery status
  • Exceptional presentation and written communication skills, speaking with technical and non-technical audiences, including executives and clients
  • Excellent client management, relationship building and escalation management skills
  • Excellent program/portfolio management skills handling large/complex programs
  • Ability to have tough conversations on critical project deliverables/timelines/scope and negotiate on behalf of Zipari
  • Experience owning key projects’ timelines, deliverables, budget and metrics
  • Experience independently leading a whole program
  • Extensive experience defining and reporting on metrics to support organizational goals
  • Proven track record of planning and implementing an effective program management structure and handling large delivery engagements
  • Extensive experience implementing risk management protocols and ensuring the necessary “bottom up” and “top down” communication necessary to make them effective
  • Prior experience in matrix management and managing relationships between IT and the business
  • Effective collaboration skills across teams to define strategy, goals and commitment to timelines/deliverables
  • Management experience, ability to guide and manage junior resources to provide guidance and direction

Benefits

  • Competitive salary
  • Excellent health, dental and vision benefits
  • Generous vacation and leave policies
  • Flexible working hours
  • Support for remote work during COVID-19
  • Maternity and paternity leave
  • Advanced certification and training opportunities
  • Roundout - weekly get-togethers hosted by our Founder/CEO
  • Casual dress

Zipari is committed to a diverse workplace and equal opportunity. We understand that the products we build and the work that we do is better and greater when it is inclusive of varied experiences, skills, and perspectives. We encourage everyone whose experience is close to what we are looking for to apply and allow our team to get to know you.

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Location

Zipari is located in the historic Dumbo neighborhood. Outlined by the beautiful Brooklyn Bridge Park, enjoy lunch outside or under the Brooklyn bridge

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