VP, Customer Success - Telecommunications Vertical at Rokt

| Greater NYC Area
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Who We Are

Rokt makes e-commerce smarter, faster, and better. When customers are buying online, they increasingly expect more personalized and relevant experiences. Rokt uses real-time data and decisioning to deliver the next best action for each person in each Transaction Moment™. Founded in Sydney in 2012, Rokt now operates in the US, Canada, UK, France, Germany, Australia, New Zealand, Singapore, The Netherlands, Spain, and Japan. Our clients include Live Nation, Staples, Groupon, GoDaddy, Expedia, Wells Fargo, Vistaprint, and HelloFresh. Rokt unlocks the hidden potential in every single Transaction Moment™.

With an annual revenue run rate of more than USD$100m and a vibrant company culture, Rokt was recently listed in Built In NYC's ‘Best Places to Work’ in New York. Our award-winning culture is guided by our four core values: Smart with Humility, Customer Obsessed, Conquer New Frontiers, and Enjoy the Ride. These values help us recruit, retain, and promote the right talent around the globe and ensure we have the right conditions to do our best work. Rokt closed our Series D in 2020, raising US$80m from TDM Growth Partners and existing investors. The investment supports our continued investment in research and development.

We are profitable, growing fast, and having fun transforming the world of e-commerce.

Learn more at rokt.com.

The Role:

The VP of Customer Success is a critical role within the Rokt Customer Success Team. This individual will be responsible for the successful execution of the account team with key Telecommunications partners on the Rokt platform.  

This role will work to cultivate relationships with the key decision makers and influencers at the strategic partner and lead the delivery of sustainable short to long-term revenue growth through expanding existing relationships and creating new ones throughout these organizations.

This role will manage a team to drive best practice account management to all clients. He or she will also combine their management experience with the Rokt Values to become an effective leader within the Rokt organization. 

The ideal candidate has a digital marketing mentality to map and understand an account and what drives value for the client.  The individual should be an execution-focused team player that displays maturity, commands trust and inspires confidence; with excellent people and technical skills and the ability to thrive in a dynamic, competitive environment where multi-tasking is the norm.  This leader will have experience successfully scaling and leading an account team across multiple territories and segments, while working strategically with Product, Operations, and Marketing to accelerate growth. 

This person also bring with them experience of working with top brands in the Telecommunications industry, and will be able to offer our customers vertical expertise and consultation to help them grow their partnership with Rokt.

This role will report to the SVP, Customer Success.

Responsibilities: 
  • Revenue growth and retention rates of our Telecommunications partners and advertisers
  • Developing deeper and a stickier level of relationships with all key stakeholders
  • Create and implement strategic global key account growth plans
  • Mastering the functionality of the Rokt platform, and utilizing the insights and data to optimize campaigns across your portfolio to deliver on individual and client KPIs
  • Delivering and managing best practice campaign management
  • Driving growth in ARPC (average revenue per customer) across all new and existing customers to the ROKT platform through up-sell 
  • Optimizing usage and expertise of all existing tools across a team of account managers
  • Mastering the functionality of the Rokt platform, and utilizing the insights and data to optimize campaigns across your portfolio to deliver on individual and client KPIs
  • Vertical expertise/experience in Telecommunications helpful, but not required
  • Work alongside our sales team to uncover marketing goals and identify relevant Rokt Solutions for leading Global, Regional and National businesses
  • Work as a stakeholder with Product and Marketing to develop the product roadmap and go to market strategy and provide key insights, reporting, and strategic recommendations for Telecommunications clients
  • Monthly and quarterly revenue forecasting and account plans
  • Hire, manage and form development plans for all account team members 

This is a hands on role in an exciting, fast paced environment.

Requirements: 
  • 5-10 years relevant digital media, marketing or digital sales experience
  • 3+ years relevant Telecommunications industry knowledge, specifically in digital marketing, customer acquisition, e-commerce and/or CRM strategy for telephone, internet, cable, satellite, and/or mobile carriers helpful but not required
  • Management: 2-3 years leading the development of campaign management teams
  • Digital Marketing: Digital media and emerging marketing/ad tech subject matter expertise/understanding
  • Platform master: Ability to master a new platform, optimize campaigns, analyze insights, and deliver results to clients
  • Entrepreneurship, Sense of Urgency: Candidate will possess a high-energy level which allows them to react to situations quickly and decisively, possessing self-confidence to be assertive when taking a position, not afraid to make decisions.
  • Work ethic: Candidate can reject setbacks and enthusiastically persist until ambitious goals are achieved. The successful candidate will be resourceful and innovative at tackling complex challenges in a timely matter.
  • Communicative: Keeps clients and colleagues in the company informed and up to date on his/her priorities, current tasks and work completed.
  • Image and presence: Candidate will have significant exposure to customers and industry partners alike. As such, he or she must project the professional image of the company both internally and externally.
  • Accountability: Candidate should be a results-oriented team player who leads by example, holds self-accountable for performance, takes absolute ownership, and champions all aspects of customer and product initiatives.
  • Problem solver: Candidate should be a strong, analytical problem solver with a common sense and practical solutions orientation.
  • Customer Orientation: Candidate will demonstrate passionate commitment to the customer and to product quality. Champions the product and the customer's needs and implements a model of continuous improvement in both company goals and project-related task.
  • Degree or relevant experience with demonstrable results
  • Bias to speed yet detail-oriented
  • Can-do attitude and a fun personality
  • An interest and understanding of digital media and technology
  • Understanding of core online and digital technologies
  • Highly proficient in Word, Excel, PowerPoint, Google Docs, Online CRM tools (E.g. Salesforce/Hubspot) and analytics software such as Tableau
  • Excellent written and verbal communication skills in English


Benefits
  • Work with the greatest talent in town. Our recruiting process is tough. We hold a high bar because we have a high performing culture - we only want the brightest and the best.
  • Join a community. We believe the best things happen when we come together to solve complex problems and make meaningful connections with each other through interest groups, sports clubs, and social events.
  • Accelerate your career. Develop through our global training events, ‘Level Up’ investment, online training courses and our fantastic people leaders. Take your career to Rokt’speed - the average time between promotions is 12 months.
  • Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies.  We also offer a paid Rokt’star Sabbatical for employees who have been with us 3 years or more.
  • Stay happy and healthy. Enjoy catered lunch 3 times a week and healthy snacks in the office. Plus, join the gym on us! Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan in the US. In the US, get fully funded premium health insurance for your whole family.
  • Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone gets to enjoy the upside.
  • See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities - Tokyo, New York, Singapore, Boston, Sydney.
  • We believe in equality. Rokt is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. We would love to hear from you - irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

175 Varick Street, New York, NY 10014

What are Rokt Perks + Benefits

Rokt Benefits Overview

Our award-winning culture is guided by our four core values: Smart with Humility, Customer Obsessed, Conquer New Frontiers, and Enjoy the Ride. These values help us recruit, retain, and promote the right talent around the globe and ensure we have the right conditions to do our best work.

Culture
Volunteer in local community
Rokt sponsors time off for volunteering
Friends outside of work
Eat lunch together
Intracompany committees
Women Who Rokt, Rainbow Rokts, EDI Steering Group. Green Team
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
16 weeks for primary care giver and 4 weeks for secondary
Flexible Work Schedule
Rokt provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes work from home on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
20 days PTO on top of national holidays, plus 5 extra days as an incentive to use your time off!
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
7 Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Rokt hosts company outings quarterly.
Free Daily Meals
Game Room
Our game room includes ping pong and shuffle board.
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Monday, Wednesday, Friday.
Happy Hours
Happy hours are hosted every Thursday.
Pet Friendly
Rokt's pet policy is dog friendly daily.
Recreational Clubs
Relocation Assistance
Relocation assistance offered to current employees only
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Rokt offers employees professional development opportunities like annual individual budget for training, onsite training courses and the ability to attend job related conferences and seminars.
Tuition Reimbursement
$3,000 annually
Diversity Program
Lunch and learns
Rokt hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 programs, cross-department programs and leadership mentoring.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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