SVP of Network and Provider Operations

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Our mission at Talkspace is to make therapy affordable and accessible to everyone. To get there, we need exceptionally talented, bright, and driven people. Want to help over one million people feel better? Come join our team!

We are looking for an experienced SVP of Network and Provider Operations who will report to the CEO and be responsible for provider operations and network development, and, in partnership with the clinical quality team, manage the clinical performance metrics. They will lead and support strategic and operational initiatives for the larger organization in pursuit of driving growth and improved performance. Additionally, they will work to improve operations and drive the “best in class” experience for both providers and patients.

In this role, he/she will be responsible for leading the provider operations and network to ensure network growth and adequacy meet growing demand levels, as well as ensuring high level of members satisfaction and quality of service. We are looking for someone who has experience in operational leadership in the tech space and wants to bring their talents into a “for purpose” space.

To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.


What You'll Do

  • Partner with the executive leadership team and key clinical leaders by establishing the company's strategic vision and objectives for the network and provider relations areas
  • Lead and professionally develop clinical and non-clinical team to improve provider satisfaction and maximize operational efficiencies through the execution of strategic programs
  • Oversee provider network analytics, from a growth, coverage, and cost perspective
  • Lead supply-demand optimization to ensure the network of providers are both efficient and at capacity
  • Work cross-functionally to connect the network with all necessary departments across the business
  • Implement network innovations where necessary and assure ongoing compliance with important payer, industry, and regulatory requirements
  • Deliver efficient and effective clinical operations to support a variety of Key Performance Indicators (KPIs) including member match rate, provider satisfaction, provider productivity, patient satisfaction, and billing rates, among others.
  • Continue to advance the onboarding, training, and credentialing program for providers in the network
  • Additional duties as assigned


About You

  • BA/BS degree, MBA preferred
  • 8-10 years in health-related field; experience in tech-enabled healthcare provider organization
  • Experience managing supply side of two-sided marketplace, ideally in healthcare


 

Why Talkspace? 

Talkspace is a clinical quality led telebehavioral healthcare company, focused on making quality behavioral health accessible and affordable to millions in need. Its signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can send their dedicated providers unlimited text, video, picture and audio messages from anywhere, at any time. Talkspace also provides psychiatry services and prescription fulfillment, adolescent therapy and couples counseling.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us! 


EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

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Location

2578 Broadway , New York , NY 10025

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