ABOUT US
Swag...everyone loves to receive it
Whether it be welcoming new hires into their dream job, thanking customers for their loyalty, celebrating a community milestone, or engaging event attendees, when done right, swag is the glue that bonds brands together with the people that matter to them.
But no one enjoys putting this stuff together...
The $30 billion branded swag supply chain is a complete mess, filled with too many products, too many intermediaries, too little quality control, and not enough technology.
SwagUp is disrupting the industry by streamlining the end to end supply chain and making it available through a single platform utilizing powerful APIs and interfaces (e.g. dashboard). As the fastest growing swag company, we have made great strides towards our mission of eliminating the friction in the swag creation and distribution process. BUT we've just begun to scratch the surface...
And that's where YOU come in...
MISSION
We are looking for a VP, Operations to join our dynamic leadership team. This role will be responsible for overseeing operating procedures as well as developing new strategies to meet current and future needs of the company.
The ideal person will be comfortable wearing many different hats, as they will be dealing with various aspects of the business and its processes. This is the perfect opportunity if you thrive in a fast-paced environment and love seeing the work you do come to fruition!
RESPONSIBILITIES

• Collaborate with leadership and department heads to define goals and long term operational plans
• Identify and implement new processes and technologies to improve and streamline practices
• Manage relationships with external vendors and partners
  • Evaluate 3PL opportunities and integrate 3PL vendors
• Evaluate financials to develop budgetary plans
• Analyze performance reports and metrics
• Keep up to date with new technologies and trends in operations management
• Identify training needs and ensure the development of proper training
• Ownership of COGS flow from vendor to customer
• Within a 6-12 month scope create strategy and execute on
  • Fulfillment
  • QA
  • Inventory Management
  • Logistics
  • Assembly
  • Data integrity
  • New process initiative/implementation
  • New technology initiative/implementation
  • Capacity Planning and Scaling
  • Employee Management and Development
  • Compliance and Safety

REQUIREMENTS

• 7+ years experience as VP/Director, Operations or equivalent position
• Bachelor's degree in a relevant field
• Strategic thinker that is output driven
• Exceptional leadership and organizational skills
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work in a fast paced environment

WHAT SUCCESS LOOKS LIKE

• Fulfillment Establish Baselines and Improve Performance
• QA Establish Baselines and Improve Performance
• Inventory Management Establish Baselines and Improve Performance
• Logistics Establish Baselines and Improve Performance
• Assembly Establish Baselines and Improve Performance
• Create SOP for Supplier to Client Flow
• Capacity Planning and Scaling Plan for 12 month capacity and make every part modular ready for 3rd party
• Data Integrity - Train People and Create Process to establish Data flow tracking from ship from vendor to ship to customer/returns loop
• Implement New Technology and provide feedback on existing systems

PERKS

• Wake up each morning proud of the place you work and the amazing companies you get to partner with
• Join the team at a time when you can help shape the future of the company
• Unlimited PTO, we are all adults, you're in control
• Medical, Dental, Vision and Life insurance
• Lots of swag!
• A performance culture that rewards results and promotes those that perform, quickly
• Equipment provided to set up a successful work environment
• Engaging Team-building activities to make a remote-first workforce feel connected
• Being part of an organization that truly believes in promoting from within, at SwagUp your growth potential is uncapped!

Salary Range: $200,000 - $225,000
SwagUp welcomes and celebrates talent from all backgrounds and perspectives. Our success is directly correlated to our people, and we believe our team should reflect the diversity of the companies we partner with. As an organization, we strive to foster an inclusive, diverse environment where we all work towards a common goal! #tothemoon