VP of Operations

| Greater NYC Area
About Us
We're Brigit, a financial health app for the everyday American. By using cash flow data to automate finances, not only do we help people today, but also empower them to start saving for tomorrow and permanently transform their financial future. Brigit analyzes data from billions of individual bank transactions and formulates a deep understanding of each member’s cash-flow mismatches and spending habits. Using that data, we're able to send no-fee predictive advances and help millions of Americans avoid late payment fees, predatory overdraft fees, and interest rates. Our initial product is focused on disrupting the predatory $44 Billion payday loan and overdraft market and our future products will continue to empower and improve the lives of over 100M underserved Americans!
The Role
Brigit is looking to hire an experienced VP of Operations who will lead our company operations while supporting management in our growth plans. We are looking for someone who has expertise in leading organizations at a senior level, is passionate about the development of others, and can think highly strategically, while at the same time being able to roll up one's sleeves when needed.
Reporting to the CEO, the ideal candidate has experience in scaling a fast-paced consumer Fintech company or in retail banking with extensive knowledge of digital products. The role requires the candidate to have proficiency in operational excellence, process optimization, analytics, customer service, and a working knowledge of relevant regulation and credit structuring. The right person will undoubtedly be a thought partner for the cofounders in how we build and scale the business to achieve our mission to improve the lives of the underserved.

RESPONSIBILITIES

  • Play an instrumental role in how we grow and scale our business by leading vision, strategy, and results for our company operations
  • Partner with the other leaders across the company (including our Finance, Risk, Marketing) in developing our forward-looking company strategy
  • Develop a robust KPI goal setting & reporting process to evaluate the 
  • Company’s ability to meet targets, optimize performance, achieve customer satisfaction and identify improvement opportunities
  • Manage and scale Customer Service, Recovery & HR functions to support the needs of a rapidly growing business
  • Ensure regulatory compliance and lead all regulation related matters including managing counsel and any lobbying efforts
  • Other cost cutting initiatives including vendor management
  • Provide leadership and mentorship for the entire company as we transition from being a small startup to a global organization

What You Have

  • A passion to make a social impact and to help build a business that dramatically improves people’s lives
  • 7+ years of experience in strategic and operational roles in companies with high growth including at least 5 years in Fintech
  • You constantly question the status quo and believe there is always a way we can continuously improve
  • Ability to execute on today's challenges while maintaining a forward-thinking mindset around where we'll be six months, a year, and several years from now
  • Proven successful implementation of strategic operational projects to completion while successfully managing stakeholders, including C-suite
  • Strong working knowledge of operational compliance and a strong understanding of Risk and Regulation frameworks
  • Persuasive communicaton style, with excellent verbal and written communication skills, and are capable of presenting complex information in an easy to understand format
  • The ability to work with the team at all levels, in an open office setting, within a highly collaborative environment and start-up culture

We're backed by leading VC's, including DCM, Canaan Partners, NYCA, and a number of the world's most influential social impact investors. If autonomy, ownership and having a meaningful say in the direction of the Company you work for is important to you, then come join our growing team!
Our Benefits & Team
Competitive compensation package with stock options at a high-growth startup
Day 1 benefit coverage for health, dental, and vision
401k participation
Offer competitive paid parental leave policy
Flexible PTO
Dog friendly office
Employee wellness initiatives
Monthly phone/internet reimbursements
At Brigit, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • SpringFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FIGMADesign
    • ZeplinDesign
    • AbstractDesign
    • AsanaManagement
    • JIRAManagement
    • IterableEmail

Location

Our office is located steps from Madison Square Park and just two blocks from the N/Q/R/W/4/6 trains.

An Insider's view of Brigit

What’s the vibe like in the office?

Our office is unique. However, it is not simply the walls of the office that make it so. Every Brigiteer helps construct a fantastic workplace. Whether it be a co-founder taking time to teach us how to make an espresso, or collaborating across teams to add that special touch to our app. We see each other not just as coworkers, but as a family.

Jahmal

Customer Experience Specialist

How do you collaborate with other teams in the company?

You can write anywhere in the office. Walls, desks, windows…..really wherever you come up with an idea, there's always a marker close by to jot your best ideas down. It’s a very collaborative group and we work best when we can express ourselves visually.

Shruti

Growth Strategist

What makes someone successful on your team?

We recognize each other's successes and reward our efforts through encouragement, empowerment, and engagement. Through shared trust and appreciation, we motivate each other to achieve both our individual and team aspirations while maintaining Brigit's mission and core values.

Vicky

Software Engineer

How would you describe the company’s work-life balance?

Everyone at Brigit does a great job of promoting and maintaining a healthy work-life balance. It's important that work doesn't add any more stress to handling personal situations! Everyone has individuality in how they schedule their workload to meet deadlines. Any and all suggestions on how to keep a sustainable balance are considered team-wide.

Jack

Software Engineer

What are Brigit Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Free lunch on Thursday!
Happy Hours
Happy hours are hosted on occasion
Pet Friendly
Brigit's pet policy is dog friendly daily
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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