VP of Operations

| Greater NYC Area | Hybrid
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Hi, we're Brigit! A holistic financial health company helping every American build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, and avoid unfair fees.


Brigit is looking to hire an experienced VP of Operations who will lead our company operations while supporting management in our growth plans. We are looking for someone who has expertise in leading organizations at a senior level, is passionate about the development of others, and can think highly strategically, while at the same time being able to roll up one's sleeves when needed.


Reporting to the CEO, the ideal candidate has experience in scaling a fast-paced consumer FinTech company or in retail banking with extensive knowledge of digital products. The role requires the candidate to have proficiency in operational excellence, process optimization, analytics, customer service, and a solid understanding of relevant regulation and credit structuring. The right person will undoubtedly be a thought partner for the cofounders in how we build and scale the business to achieve our mission to improve the lives of our users.

What You Have

  • 7+ years of experience in strategic and operational roles in companies with high growth including at least 5 years in fintech
  • Strong working knowledge of operational compliance and a strong understanding of Risk and Regulation frameworks
  • Persuasive communication style with excellent verbal and written communication skills, and capable of presenting complex information in an easy to understand format
  • The ability to work with the team at all levels, in an open office setting, within a highly collaborative environment and start-up culture
  • A passion to make a social impact and to help build a business that dramatically improves people’s lives
  • You constantly question the status quo and believe there is always a way we can continuously improve
  • The ability to execute on today's challenges while maintaining a forward-thinking mindset around where we'll be six months, a year, and several years from now
  • Meet targets, optimize performance, achieve customer satisfaction and identify improvement opportunities
  • Proven successful implementation of strategic operational projects to completion while successfully managing stakeholders, including C-suite

What You'll Be Doing

  • Play an instrumental role in how we grow and scale our business by leading vision, strategy, and results for our company operations
  • Partner with the other leaders across the company (including our Finance, Risk, Marketing) in developing our forward-looking company strategy
  • Develop a robust KPI goal setting & reporting process to evaluate the functions of the business
  • Manage and scale Customer Service, Recovery & HR functions to support the needs of a rapidly growing business
  • Ensure regulatory compliance and lead all regulation related matters including managing counsel and any lobbying efforts
  • Other cost cutting initiatives including vendor management
  • Provide leadership and mentorship for the entire company as we transition from being a small startup to a global organization

We're backed by leading VC's, including DCM, Canaan Partners, NYCA, and a number of the world's most influential social impact investors. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!


Our Benefits & Team

-Competitive compensation package with stock options at a high-growth startup

-Day 1 benefit coverage for health, dental, and vision

-401k participation

-Offer competitive paid parental leave policy

-Flexible PTO

-Dog friendly office

-Employee wellness initiatives

-Monthly reimbursements


At Brigit, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.


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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • CircleCIFrameworks
    • JestFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • AbstractDesign
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • JIRAManagement

Location

Our office is conveniently located in the Flatiron District, close to plenty of great restaurants and walkable to all the main subway lines.

An Insider's view of Brigit

What are some social events your company does?

One of my favorite events that Brigit has is employee-run quarterly breakfasts. The staff running the breakfast attempt do their best in impersonating a New York deli - making breakfast sandwiches on griddles and pourover coffee to order. We also try to encourage a no meeting and laptop policy during the breakfast hour to spend some quality time.

Jeremy

Engineering Manager

What's the biggest problem your team is solving?

Our goal on Data Science is to strike the right balance between helping more users and minimizing losses. Most users need money to purchase food, gas, or even buy a meal. The credit underwriting models we use allow us to help as many people as we can and improve our user retention over time in order to achieve a competitive advantage.

Madhu

Senior Data Science Manager

How has your career grown since starting at the company?

I joined Brigit after graduating from college. During my 2.5 years at Brigit, my career has grown in ways I would not have expected. Six months into my time at Brigit, I began doing more backend work and moving into a Full-Stack role. After 1.5 years, I took on the role of technical lead on our Membership team.

Avery

Software Engineer -- Tech Lead

How do you make yourself accessible to the rest of the team?

I'm always available via slack and then I work to schedule skip levels with everyone on engineering, as well as with folks outside of engineering on occasion throughout the month to make sure I have a pulse on how folks are doing. Additionally I try to solicit feedback through our culture & development platform and use that to spur conversations.

Hamel

Co-Founder & CTO

What are some things you learned at the company?

In my time at Brigit I've been able to learn how not to just build a brighter future for others but for myself as well. Each and every day here I have had the opportunity to improve my problem-solving skills, adapt to meet the needs of our users, and provide them the information they need to build the lives they want for themselves.

Ethan

Customer Care Associate

What are Brigit Perks + Benefits

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Company equity
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Free lunch on Thursday!
Company-sponsored happy hours
Happy hours are hosted on occasion
Pet friendly
Brigit's pet policy is dog friendly daily
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education stipend
Customized development tracks
Personal development training

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