Ro
Ro's mission is to revolutionize healthcare by building accessible, impactful, and trusted care that people want.
New York, NY

VP, Pharmacy Operations

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About Ro

Founded in 2017, Ro is a patient-driven telehealth company that puts you in control of your health. We’re patients, just like you, building technology to make healthcare accessible, affordable, and maybe even enjoyable. Ro powers three digital health clinics -- Roman for men’s health, Rory for women’s health, and Zero for fighting smoking addiction -- as well as Ro Pharmacy, a simple and affordable online pharmacy where every medication is $5 per month. The company’s nationwide networking of physicians and pharmacies provides a personalized, end-to-end healthcare experience from online treatment to the delivery of medication and ongoing care. Ro was named #2 in Wellness on Fast Company’s 2019 list of the World’s Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020, and earned its Great Place to Work Certification in 2020.

This role will lead all the components of Ro’s pharmacy operations including our pharmacy, supply chain, and logistics teams. The VP of Pharmacy Operations will be responsible for setting the strategy for long term growth while driving process improvements across accuracy, productivity, and costs in the immediate term. The role will create an environment for continuous improvement and innovation that delivers the best healthcare experience for our patients.

Who are you? Great question. You love to build and optimize operations. You can create and drive a long term strategy. But you’re not all strategy. You’re willing to roll up your sleeves and get your hands dirty. You have a deep understanding of the pharmacy industry from retail to mail order and systems. You understand how to scale a large organization and can manage a complex operation equally through vision and KPIs. Most importantly, you are driven by a desire to create advance the patient experience in the healthcare space.

What You’ll Do:

  • Lead Ro’s Pharmacy and Supply Chain teams distributed in locations across the United States
  • Oversee all operational activities across pharmacies and supply chain (e.g. staffing, forecasting, inventory management, logistics, packaging, and project management). This includes managing a large operation consisting of multiple functions
  • Define and drive margin improvements based on business objectives through system enhancements, partner negotiations, and workforce optimization
  • Establish the long term vision for Ro’s pharmacy’s operation in terms of where we’ll be, capabilities to build versus buy, and opportunities to drive accuracy and speed 
  • Focus relentlessly on improving the member experience from fulfillment to last-mile delivery. Create a strong feedback loop with internal partners to drive process enhancements and innovation
  • Develop senior talent across pharmacy operations. Ensure a pipeline of talent across field locations to move into senior roles while creating an incredible place to work
  • Partner with Finance to create a best in class inventory management system across locations 
  • Build out Ro’s operational footprint nationwide to expand our ability to serve patients across new conditions and shipping methods 
  • Partner with Product and Engineering to build out the roadmap of infrastructure enhancements for Ro Pharmacies and Supply Chain that drive productivity, accuracy, and quality 
  • Own all relationships with national logistics carriers, distributors, OTC manufacturers, and third-party vendors
  • Sit on the leadership team for Ro as the representative of our operation and pharmacy teams 

What You Bring to the Team:

  • 15+ years of experience heading a chain of retail or mail-order pharmacies. Strong command of logistics, inventory management, and pharmacy management systems 
  • Have managed a large-scale organization across multiple locations and levels. Possess an incredible ability to develop talent and bring out the very best in your teams
  • Experience in opening new pharmacy locations and managing non-prescription distribution (OTC)
  • Outstanding financial analytical skills. You are comfortable building models around forecasting and margin improvements 
  • Ability to motivate and lead a cross-functional team around a clearly articulated and powerful vision
  • Outstanding written and verbal communication skills
  • Proven track record of developing frameworks and workflows that enable the team to achieve peak performance
  • Passion for building the future of healthcare, where patients are in control

Benefits and Perks:

  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • Commuter benefits
  • 401(k)
  • Unlimited PTO
  • Fitness reimbursement
  • Paid maternity/parental leave 

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

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What are Ro Perks + Benefits

Ro Benefits Overview

Ro provides holistic employee benefits that allow Ro’ers to live their best lives and do their best work. Ro is focused on creating a supportive, equitable, and enjoyable experience for employees from its onboarding programs, to performance and compensation practices, to parental leave policies, health benefits offerings and beyond.

Culture
Volunteer in local community
Ro offers employees two paid volunteer days per year of the employee’s choice.
Partners with nonprofits
Ro is a partner of Planned Parenthood, NY Fund for Public Health, and All Star Codes. Regularly scheduled events at Ro also often partner or offer donations to local and national organizations.
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Ro hosts recurring diversity, equity and inclusion trainings for its employees and providers delivering care on its telehealth platform.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
​​Ro supports and funds Employee Resource Groups, including: Asians of Ro, Black at Ro, LatinX at Ro, WoRo, and Ro Pride to foster inclusion and allyship within Ro and the external community.
Hiring practices that promote diversity
Ro has designed and implemented a DEI hiring plan, with a special focus on the rapidly growing tech and engineering teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Ro provides the options for full time employees to elect Healthcare and/or Dependent-care Flexible Spending Accounts.
Disability insurance
Full time employees receive Short Term Disability and Long Term Disability coverage.
Dental insurance
Ro offers two dental plan options, which both include the flexibility to see any dentist or specialist In or Out-of-Network.
Vision insurance
Ro offers a vision plan with flexibility to see any optometrist or specialist In or Out-of-Network.
Health insurance
Ro offers four medical plan options for employees to choose from upon hire, as well as fertility benefits through Carrot as well as a free One Medical Membership.
Life insurance
Full time employees receive Life Insurance at no cost, designed to provide protection for the employee and their family.
Pet insurance
We offer access to affordable pet insurance so that you can get your pet the best care. And our NYHQ office is pet friendly, so we look forward to meeting new furry Ro’ers too!
Wellness programs
Ro’s benefits program offers access to mental health support platforms Headspace and Modern Health as well as virtual fitness classes through Gympass.
Mental health benefits
Ro has partnered with Modern Health to provide mental wellness support options such as counseling, therapy, and community sessions.
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Ro’s 401(K) program includes a generous match of 100% match up to 4% contribution rate.
Company equity
Charitable contribution matching
Ro’s Donation Matching Program matches 100% of donations made by Ro’ers to eligible non-profits to encourage and further support Ro'ers making charitable donations to the causes they care most abo
Child Care & Parental Leave Benefits
Generous parental leave
Ro provides full-time employees with 16-weeks of 100% paid parental leave surrounding the arrival of an employee’s newborn or newly adopted child.
Family medical leave
Adoption Assistance
Ro also offers a $20,000 lifetime maximum stipend through Carrot which can be used towards fertility, adoption or surrogacy services.
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Ro offers two days of paid Ro’Bono Time per year for Ro’ers to spend volunteering with an organization of your choice.
Paid holidays
Paid sick days
Company-wide vacation
The pace and expectations at Ro are high (we’re working to transform healthcare after all!). We offer four company-wide days off to unplug, take a breather and do something that helps you recharge.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Fitness stipend
Ro offers a monthly Wellness stipend for employees which can be used towards the fitness activity of their choice.
Mother's room
Professional Development Benefits
Promote from within
Continuing education stipend
Ro offers a $200 learning and development stipend for Ro’ers to pursue their personal and professional interests.

Additional Perks + Benefits

Ro is always listening to its employees to learn how to best improve or expand on its benefits programs, company practices, professional development, and community initiatives. Employee feedback has shaped many of the benefits, such the company’s remote work policies, wellbeing perks and CSR program.

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